Senior Officer (Client Support)

Recruiter:

J.A.Z Recruitment

Job Ref:

Date posted:

Sunday, August 23, 2026

Location:

somerset west, Western Cape, South Africa

Salary:

Basic plus benefits

SUMMARY:
This role is responsible for delivering a high standard of client service by managing complex cases, overseeing day-to-day client servicing activities, and ensuring accuracy, efficiency, and an excellent client experience.

POSITION INFO:

The role also requires strong technical knowledge to handle escalated queries from financial advisors, members, and third parties while ensuring compliance with policies, procedures, and regulatory requirements.

Requirements:

3 – 5 years’ exp. in a client services role, preferably within the financial services industry
Proven experience in handling client queries and maintaining high service standards
Relevant tertiary qualification e.g. Business Administration, Finance, Economics or related field
Diploma or Certificate in Financial Services, Compliance or Client Services advantageous
Understanding of pensions and investment products and experience working in a regulated environment with knowledge of compliance and risk requirements

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