Senior Manager - Call Centre Operations (Collections)

Recruiter:

Strategic Personnel

Job Ref:

JHB000750/AC

Date posted:

Friday, June 27, 2025

Location:

Johannesburg, South Africa

Salary:

700000 Annually

SUMMARY:
Our client, a leader in the collections sector, is seeking a Senior Manager in the Collection Call Centre Operations space.

POSITION INFO:
An exciting opportunity to join a leading corporate.

We are looking for a candidate with a completed BDegree, preferably an Honours.

Minimum 10 years senior Collections Call Centre Operations experience, where you have had managers reporting into you.

Candidate must have extensive experience with large Collections call centres and be knowledgeable in the following areas:

Inbound call centres (voice)
Non voice solutions
Tracing
Working with alternative collection strategies
Dealing with distressed accounts and knowledge of the legal process
Knowledge of dialers and campaign management

Only shortlisted candidates will be contacted. If you have not heard back from us by mid July 2025, please consider your application unsuccessful.

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