Senior Legal Secretary

SUMMARY:
Senior Legal Secretary – RAF Claims 

A well-established law firm based in Centurion is seeking to appoint a Senior Legal Secretary to join its Road Accident Fund (RAF) department.
The successful candidate will be a dedicated and client-focused professional with a minimum of 8 - 10+ years of proven experience in RAF claims administration and legal secretarial support.
The ideal candidate will be fluent in English and at least one African language, as a significant portion of the firm's client base requires communication and assistance in their native language.
This role requires an individual who is passionate about the legal profession and Road Accident Fund Claims, demonstrates exceptional interpersonal skills, and is committed to building and maintaining long-term professional relationships with clients throughout the lifespan of their claims.

POSITION INFO:
Key Responsibilities

• Provide comprehensive legal secretarial and administrative support to attorneys handling RAF matters.
• Manage RAF claim files from inception through to finalisation.
• Draft, format, and prepare legal correspondence, pleadings, notices, and other legal documentation.
• Liaise regularly with clients, attorneys, advocates, medical practitioners, experts, and third parties.
• Communicate effectively with clients in English and African languages where required.
• Schedule consultations, court dates, medico-legal assessments, and other appointments.
• Maintain accurate records and ensure all client files are updated and compliant.
• Monitor deadlines and follow up on outstanding documentation and reports.
• Assist clients with queries and provide regular feedback regarding the progress of their claims.
• Build and maintain trusted, professional relationships with clients throughout the often lengthy RAF claims process.
• Ensure confidentiality and professional handling of sensitive legal information.
• Perform general legal secretarial and office administration duties as required.

• Minimum 8-10 years' proven experience as a Legal Secretary within a Road Accident Fund (RAF) litigation environment.
• Extensive knowledge and understanding of RAF claims processes, procedures, and litigation matters.
• Fluent in English and at least one African language, with the ability to communicate effectively with clients in their native language where required.
• Exceptional client care and relationship management skills, with the ability to build trust and maintain long-term professional relationships with clients.
• Strong drafting skills with the ability to prepare and format legal correspondence, pleadings, notices, and related legal documentation.
• Strong administrative, organisational, and file management skills.
• Excellent attention to detail and a high degree of accuracy.
• Ability to work effectively under pressure, prioritise workload, and meet strict deadlines.
• Excellent verbal and written communication skills.
• Experience using Caselines and Court Online.
• Computer literacy with proficiency in Microsoft Office and relevant legal practice management software.
• Professional, empathetic, and service-driven approach to client interactions.
• Ability to work independently as well as collaboratively within a legal team.
• Strong work ethic, integrity, and commitment to maintaining confidentiality.