Senior IT Technician

SUMMARY:

About the Role

POSITION INFO:

Key Responsibilities

• Install, configure, maintain, migrate, and upgrade Windows Server environments.
• Administer Active Directory, including users, groups, organisational units, DNS, and Group Policy.
• Configure, monitor, and test backup and disaster recovery solutions.
• Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Provide advanced desktop and end-user support across Windows environments.
• Troubleshoot and repair hardware issues, including RAM, storage, and peripheral upgrades.
• Monitor client environments using remote management and monitoring tools.
• Participate in infrastructure projects, migrations, and technology refresh initiatives.
• Maintain accurate technical documentation and client records.
• Provide mentorship and guidance to junior technical staff where required.

Essential Experience & Skills

• Minimum 5 years of hands-on IT support and systems administration experience.
• Strong Windows Server administration experience (2016/2019/2022).
• Solid Active Directory administration skills.
• Proven experience with server migrations and domain migrations.
• Experience implementing and managing backup and recovery solutions.
• Microsoft 365 administration experience.
• Strong desktop support and troubleshooting capabilities.
• Hardware diagnostics, upgrades, and repairs.
• Understanding of TCP/IP, DNS, DHCP, and general networking principles.
• Knowledge of endpoint security, patch management, and IT security best practices.

Preferred Experience

• Linux backup solutions and administration.
• Microsoft Azure and Microsoft Entra ID (Azure AD).
• Microsoft Intune.
• Experience with RMM platforms.
• Firewall technologies.
• Virtualisation technologies such as Hyper-V and VMware.
• VoIP environments.

Personal Attributes

• Self-motivated and able to work independently.
• Strong problem-solving and troubleshooting mindset.
• Excellent communication and customer service skills.
• Organised, detail-oriented, and able to manage multiple priorities.
• Team-oriented with a willingness to share knowledge.
• Calm and professional under pressure.

Requirements

• Valid South African driver's licence.
• Own reliable transport.
• Based in, or able to commute to Gqeberha.
• Willingness to travel between client sites.
• Available for occasional after-hours support and maintenance.

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