Senior IT Technician

Recruiter:

Ergasia Placements

Job Ref:

Pta000363/LB

Date posted:

Monday, May 4, 2026

Location:

Pretoria, South Africa

Salary:

20 000 Monthly

SUMMARY:
We are seeking an experienced and driven Senior IT Technician to join our dynamic IT team. This role is ideal for a technically strong individual who thrives in a fast-paced, call centre-driven environment and is confident managing complex infrastructure and support operations.

This is an on-site position based in Pretoria East.

EE: Open

POSITION INFO:

Minimum Requirements

Matric (Grade 12)
Relevant IT certifications such as A+ and N+
Office 365 certification (essential)
3 to 5 years’ experience in IT support, preferably within a call centre environment

Key Responsibilities

Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements
Act as an escalation point for complex technical issues and support junior team members
Maintain clear and professional communication with stakeholders throughout incidents and projects
Oversee server infrastructure, including maintenance, optimisation, backups, and disaster recovery readiness
Lead and contribute to IT projects from planning through to delivery
Manage network and security infrastructure, including firewalls, antivirus, and monitoring systems
Conduct system audits and health checks across critical environments
Drive process improvements, automation, and system reliability
Ensure compliance with IT governance, policies, and best practices

Technical Experience

Server support across Windows and Linux environments
Hyper-V, including replication, backup, and disaster recovery
Terminal Services environments
Windows workstation support, with macOS exposure advantageous
Office 365 administration and tenant management
Network infrastructure, including Meraki, firewalls, and UniFi or similar switches
Strong understanding of IT security principles

Advantageous Skills

Experience with EDC Excalibur Euphoria (dialler systems)
Understanding of call centre systems and operations
Basic to intermediate SQL scripting and maintenance

Competencies

Strong problem-solving ability
High level of accountability and ownership
Excellent communication and stakeholder management skills
Ability to work under pressure in a fast-paced environment

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