Senior Hotel Experience Host

SUMMARY:
Act as the main point of contact for guests, ensuring a seamless and personalised experience.

POSITION INFO:

Because every exceptional stay begins with a warm welcome and a host who truly cares.

Perched above the Atlantic Ocean in Bantry Bay, the President Hotel is one of Cape Town's most loved destinations, where guests return for genuine hospitality, personalised experiences and unforgettable moments. As we continue our journey toward luxury, every guest interaction becomes an opportunity to exceed expectations and create something memorable.

We are seeking a warm, engaging and guest-focused Senior Hotel Guest Experience Host with proven hotel guest relations experience. This is a role for someone who loves working with people, thrives on creating personalised experiences and takes pride in making every guest feel valued, recognised and at home.

If you are passionate about hospitality, confident in handling guest interactions with professionalism and care, and enjoy going the extra mile to create memorable stays, we would love to hear from you.

Minimum Requirements

• Minimum 2 years' guest relations or front office experience within a 4 or 5-star hotel environment
• Diploma or certificate in Hospitality Management advantageous
• Strong knowledge of guest service, VIP hosting and complaint handling
• Proficiency in Opera PMS and Microsoft Office
• Excellent interpersonal and communication skills with a guest-centric approach
• Professional presentation and confidence when interacting with high-profile guests
• Strong organisational, multitasking and problem-solving abilities
• Availability to work flexible hours, including evenings, weekends and public holidays

Key Responsibilities

• Act as the main point of contact for guests, ensuring a seamless and personalised experience from arrival to departure
• Anticipate guest needs and provide personalised assistance, recommendations and solutions
• Handle guest queries, feedback and complaints professionally while ensuring effective service recovery
• Coordinate VIP arrivals, special occasions and guest requests with relevant departments
• Maintain excellent knowledge of Cape Town attractions, dining experiences and local activities
• Work closely with Front Office, Concierge and Food & Beverage teams to deliver exceptional service
• Maintain accurate guest profiles and preferences to enhance repeat guest experiences
• Uphold the hotel's service standards, brand values and commitment to excellence

Personal Attributes

• Genuine passion for hospitality and guest service
• Strong communication and relationship-building skills
• Exceptional attention to detail and personalisation
• Calm and professional approach to problem-solving
• Strong organisational and multitasking abilities
• Ability to thrive in a fast-paced, guest-focused environment

What We Offer

• Competitive salary package
• Company contribution towards medical aid and pension fund
• Uniform provided
• Ongoing training and development opportunities
• Opportunity to contribute to the hotel's luxury journey
• Join one of Cape Town's most recognised hotels
• Work in a beautiful Bantry Bay location overlooking the Atlantic Ocean

If creating memorable guest experiences comes naturally to you and you are passionate about hospitality excellence, we would love to hear from you.

Please ensure your CV is fully updated and all application fields are completed to maximise your chances of being shortlisted.