Senior Desktop Support Engineer

SUMMARY:
The business is looking for a self-motivated individual to provide technological direction and capability to support corporate services.

POSITION INFO:

Qualification and Experience

• Degree degree in Information Technology, Computer Sciences or equivalent qualification with NQF 7.
• Honours degree or equivalent degree at NQF 8 will be and added advantage. 
• This position also requires 5 years’ work experience in the relevant field.

Competencies

• Minimum of 5 years’ work experience as a Desktop Engineer or Support Technician
• Supporting computer hardware and peripherals
• Supporting computer software applications
• Supporting remote connection systems / technologies
• Supporting mobile device management
• Advanced planning, organizing, problem solving skills
• Proven ability to work under pressure with diverse team while being quality and safety conscious
• Extensive knowledge and experience in working with legislation, policies, procedures, processes, practices, systems, and frameworks related to provision of information technology support and services
• Excellent financial report writing, and communication at all levels (both verbal and written)
• Excellent computer literacy and experience in the application of software tools including (Ms Word, MS Project, PowerPoint, Excel, Internet and Outlook).
• The possession of a valid driver’s licence with at least one-year practical driving experience and a willingness to travel is essential. 

Key Performance Responsibilities include:

• Support user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs;
• Monitor the performance of the company''''s desktop infrastructure and make suggestions for improving efficiency;
• Champion reporting issues and problems related to supporting user needs about desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs; and
• Support regional offices