Senior Debtors Clerk

SUMMARY:
Join a reputable accounting firm as a Senior Debtors Clerk, where you will be instrumental in overseeing and managing the firm’s debtor’s portfolio. In this role, you will ensure accurate billing, timely collections, and the integrity of client accounts, while maintaining a well-managed and up-to-date debtor’s book. You will work closely with partners, managers, and clients to support strong cash flow, ensure compliance with firm policies, and deliver a consistently high level of client service.

POSITION INFO:

Job Description:
Your duties will include, but are not limited to:
Manage the full debtors’ function, ensuring all invoicing, payments, balances, and records are accurate and up to date
Serve as the primary point of contact for clients, ensuring their ongoing satisfaction by clearly communicating fee structures, retainers, and service details
Handle new client enquiries, prepare quotations and engagement letters, approve fee estimates, and oversee the onboarding process
Monitor client deliverables closely by coordinating with the production team to ensure agreed outputs are delivered accurately and on time
Track progress on client work and proactively address any delays or issues to maintain high service standards and client satisfaction
Manage all client and third-party communications via phone, email, and in-person interactions, resolving queries, discrepancies, or concerns efficiently
Provide comprehensive administrative support to the production team (accounting and tax departments) and other financial professionals, including the preparation and review of fee-related documentation
Complete general office and administrative duties such as document management, data capturing, answering calls, drafting correspondence, processing billing on accounting software, and following up on unbilled time or outstanding reports
Assist with statutory and compliance-related administrative tasks involving accounting firms, SARS, and CIPC
Take on additional responsibilities as reasonably required to support the smooth operation of the business

Skills & Experience:
Minimum 5 years of experience in a similar position
Experience in SAGE or ZERO
 
Qualification:
Matric, diploma or similar plus experience


 
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