Senior Credit Controller

SUMMARY:
Take Ownership. Drive Collections. Make an Impact!

POSITION INFO:
Are you an experienced Credit Controller with a strong background in debt collection, debtor management and cash flow optimisation? Are you confident engaging with clients, collaborating with senior stakeholders and managing a complex debtors book?

An established legal firm is looking for a proactive, analytical and results-driven Senior Credit Controller to take ownership of its debtors function. The successful candidate will be responsible for driving the recovery of outstanding legal fees and disbursements, reducing overdue accounts and minimising bad debt exposure.

This is an excellent opportunity for a finance professional who combines strong credit control expertise with financial reporting, analytical thinking and effective stakeholder management.

Key Responsibilities

• Debtors Management: Manage the debtors book across multiple legal departments, monitor ageing balances, identify high-risk accounts and ensure consistent follow-up on outstanding invoices.
• Collections & Cash Flow: Drive collection efforts, negotiate payment arrangements, monitor payment commitments and prepare weekly collection forecasts.
• Billing & Reconciliations: Ensure accurate billing in line with service-level agreements, maintain debtor accounts, investigate discrepancies and resolve billing queries, unapplied payments and incorrect allocations.
• Stakeholder Management: Collaborate with fee earners, department heads, directors and clients to resolve payment disputes, overcome collection challenges and improve accountability.
• Reporting & Analysis: Prepare weekly debtor ageing and collection reports, monthly debtor movement reports, expected receipts forecasts and bad debt reports, providing insights and recommendations for improvement.
• Credit Control & Risk Management: Monitor payment terms, identify potential bad debts, implement effective collection strategies and ensure appropriate authorisation of credit notes, adjustments and write-offs.
• Client Relationship Management: Build and maintain professional client relationships while handling sensitive collection matters and resolving outstanding account queries.
• Month-End & Year-End: Assist with debtor reconciliations, financial reporting, doubtful debt assessments and audit preparations.
• Process Improvement: Identify opportunities to strengthen internal controls, streamline collection processes and improve reporting efficiencies.

Job Experience & Skills Required

• Completed finance-related qualification.
• 3–5 years' experience in a Credit Controller or Senior Credit Controller position.
• Proven experience managing a substantial debtors book and driving successful collections.
• Strong understanding of overdue accounts, payment arrangements and high-risk debtor management.
• Experience with debtor reconciliations, billing queries, account allocations and resolving discrepancies.
• Advanced Excel skills, including the preparation of ageing reports, collection forecasts and financial analysis.
• Excellent communication, negotiation and stakeholder management skills.
• Strong analytical, problem-solving and organisational abilities.
• Exceptional attention to detail and accuracy.
• Ability to work independently, manage competing priorities and meet strict deadlines.