Senior Credit Controller

SUMMARY:
We are seeking an experienced Senior Credit Controller to lead and oversee the Accounts Receivable (AR) and Credit Control function.

POSITION INFO:

Key Responsibilities

Team Leadership

• Lead, mentor and develop the Credit Control team.
• Allocate workloads and monitor departmental performance.
• Conduct team meetings, coaching sessions and performance reviews.
• Ensure compliance with company policies, procedures and audit requirements.
• Drive a high-performance, customer-focused culture.

Credit Control & Collections

• Manage the full debtors function to achieve collection targets.
• Oversee customer account reconciliations and payment allocations.
• Resolve account queries and disputed invoices promptly.
• Minimise overdue debt and bad debt exposure.
• Process credit notes, adjustments and write-offs where required.
• Monitor ageing reports and implement corrective actions.

Customer & Credit Administration

• Review and approve credit applications.
• Maintain accurate customer master data.
• Open new customer accounts and ensure complete supporting documentation.
• Maintain filing systems and customer records.
• Administer rebates, discounts and customer account adjustments.

Account Monitoring

• Monitor customer credit limits and recommend amendments where necessary.
• Conduct customer meetings to resolve account issues.
• Prepare suspension notices, legal documentation and dunning letters where required.
• Escalate high-risk accounts to management.

Reporting

• Prepare daily, weekly and monthly Credit Control reports.
• Analyse debtors ageing, collections and cash flow.
• Produce management reports and month-end reconciliations.
• Maintain accurate records for audit purposes.

Month-End Responsibilities

• Manage the complete month-end Accounts Receivable process.
• Ensure all invoices and statements are generated accurately and on time.
• Reconcile revenue streams and General Ledger control accounts.
• Process journals, accruals and month-end adjustments.
• Ensure all customer billing is complete before month-end close.

Compliance

• Ensure adherence to company policies and financial controls.
• Maintain audit-ready documentation.
• Meet all departmental deadlines and service level agreements.

Minimum Requirements

Qualifications

• Credit Management Certificate or Diploma.

Experience

• Minimum 5 years Credit Control experience, including at least 1 year in a supervisory role.
• Minimum 3 years experience within Freight, Logistics, Transport or Cargo industries.
• Proven success in high-volume debt collection.
• Strong customer account reconciliation experience.
• Experience managing a Credit Control team.

Systems Knowledge

Experience using one or more of:

• Accpac (Sage 300)
• Winfreight
• Freight Easy
• IVS
• Microsoft Excel (Advanced)
• Microsoft Word

Other Requirements

• Valid drivers licence and own reliable transport.
• Clear criminal record and credit history.
• Willingness to work overtime during month-end, year-end and audit periods.

Key Competencies

• Strong leadership and people management
• Excellent negotiation and collection skills
• Financial and commercial acumen
• Analytical thinking and problem-solving
• High attention to detail
• Strong communication and interpersonal skills
• Excellent planning and organisational ability
• Ability to prioritise under pressure
• Customer-focused approach
• High level of integrity and professionalism