Senior Broker Assistant

SUMMARY:

POSITION INFO:
A well‑established, fast-growing financial advisory practice is seeking a Senior Broker Assistant who can juggle admin, client service, compliance, and pipeline management with Olympic-level finesse.

This role is not for someone who wants to “just do admin.”
This is for someone who enjoys being the power behind the throne, the person who keeps the wheels turning, the clients calm, and the adviser functioning like a productive adult.

You’ll be operating in a dynamic environment where virtual advisory models meet high-performance operations. If you find joy in structure, efficiency, and a good checklis, you’re about to feel very seen.

Key Responsibilities:

• Generate and follow up on leads like a friendly-but-persistent detective.
• Book advisor appointments that turn into actual business.
• Drive annual and bi-annual client review schedules, Google Calendar is your kingdom.
• Identify cross-selling opportunities before the advisor even finishes the sentence.
• Keep the XPlan pipeline pristine.
• Manage KYC/FICA like a compliance ninja, silent, accurate, deadly to non-compliance.
• Process amendments, switches, transfers, and policy changes without breaking a sweat.
• Prepare client documents so organised they could be framed in a museum.
• Ensure every file meets FAIS, FICA, POPIA and TCF standards, because you sleep better knowing everything is compliant.

Experience & Skills Required

• 3–5+ years in a financial planning / insurance / investment support environment.
• XPlan experience (non‑negotiable, must speak it like a second language).
• Strong understanding of FAIS, FICA, POPIA, TCF.
• Confident with client engagement, including outbound calling.
• Obsessed with accuracy.
• Comfortable working in a structured, target-driven environment.
• Matric required.
• 3–5 years as a Broker Assistant.
• RE5 or relevant Wealth Management qualification beneficial but not essential.

What’s in It for You?

• Competitive basic salary (negotiable).
• Strong performance-based incentives linked to:
  • new business
  • review-driven sales
  • cross-selling
  • retention outcomes
  • your overall contribution to growth