SUMMARY:
Senior Bookkeeper (Service Desk Manager)
POSITION INFO:
KEY PERFORMANCE AREAS:
Operations Management
- Monitor service desk and workforce management performance to ensure timely and effective resolution of client’s complaints and within stipulated turnaround time.
- Oversee unresolved client complaints and escalate those requiring managerial intervention as needed.
- Analyze service desk metrics to identify performance gaps and implement improvements to enhance efficiency and service quality.
Service Desk Oversight:
- Material requests, Machinery repairs, subcontractor engagements, and goods issues.
- Monitor and enforce service turnaround times to maintain high levels of client satisfaction.
- Implement and continuously improve processes to enhance service efficiency and issue resolution.
Workforce Management:
- Audit workforce planning, scheduling, attendance, management to ensure optimal staffing levels.
- Oversee compliance with training, certification, and industry requirements (PSIRA, firearm competency, firefighting, first aid, etc.).
- Audit workforce shortages or payroll-related issues proactively.
Process Improvement & Compliance:
- Ensure full compliance with company policies, client SLAs, and relevant industry standards.
- Identify operational risks and implement corrective or preventive measures promptly.
- Drive automation and technology-enabled process enhancements to streamline operations.
Staff Management
Suitable and qualified applicants who meet the above requirements should forward a complete CV toPalesa.L .
NB! This job is now closed. You can apply for other jobs by uploading your CV.
