Senior Assistant Vice President - Technology

Recruiter:

ABC Worldwide

Job Ref:

CPT001404/CB

Date posted:

Friday, January 21, 2022

Location:

Capetown, South Africa

SUMMARY:
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ a Senior Assistant Vice President for Technology Global Operations who will be reporting to the Vice President of Technology Services.

JOB DESCRIPTION:

Basic Function

End-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.
Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.
Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.
Responsible for identifying areas of improvement and implement service improvement initiatives.
Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract
Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.

Essential Functions

Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.
Effectively manage all Internal, external, client and statutory audits.
Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.
Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.

Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.

Work Experience Requirements

Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.
Willingness to work in a 24 x 7 environment.

Availability
To start ASAP

Should you meet all the requirements and wish to apply, please send your latest CV and motivation to

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

SENIOR CREDT ASSOCIATE | ASSISTANT PORTFOLIO MANAGER
Location: Cape Town
Salary: Market related
senior CREDT ASSOCIATE | assistant PORTFOLIO MANAGER - Cape Town, SA (Private Credit | Infrastruct
20 days ago

Senior Trade Admin Assistant
Location: Somerset West
Salary:
My client, an established concern within the agricultural industry is seeking to employ a senior Trade Admin assistant to be responsible for handling and processing purchases, sales and freight commodities. The successful candidate must have a strong accounting background with min 3 - 5 years working experience.
13 days ago

Sales Development Representative (SDR)
Location: Capetown
Salary: R25,000 Basic + Commission
This is an opportunity to play a key role in launching and growing the company''s new international division focused on the US and European markets.
Today

Warehouse Assistant, Stellenbosch
Location: Capetown
Salary: Market-related
We are looking for a reliable and detail-oriented Warehouse assistant to join our team.
7 days ago

Account Manager & Talent Coordinator
Location: Capetown
Salary: R28,000 – R38,000 per month
This is a diverse and fast-paced role supporting the day-to-day operations of an expanding international creative agency.
7 days ago

HR Data, Systems and Insights Lead
Location: Capetown
Salary: R50 000 - R55 000
This role sits at the heart of HR Operations and acts as a trusted partner to People leaders, HR, Finance, and senior stakeholders.
12 days ago

SENIOR CREDT ASSOCIATE
Location: Cape Town
Salary: Market related
senior CREDT ASSOCIATE | assistant PORTFOLIO MANAGER - Cape Town, SA (Private Credit | Infrastruct
15 days ago

Junior PA / Executive Assistant
Location: Strand
Salary:
My client, an established Group of Companies in Strand, is seeking a highly organised, professional and adaptable Junior PA / Executive assistant to provide high-level support to the CEO, Finance Manager and Operations Manager.This role is ideal for someone who enjoys variety, can juggle multiple priorities, and takes initiative in a busy business environment.
4 days ago

Office Administrator
Location: Cape Town
Salary: 14 500 Monthly
Office Administrator for Operations Department
21 days ago

Office Administrator - Cape Town
Location: Cape Town
Salary: 14 500 Monthly
Our client in the Healthcare Industry is seeking a highly organised, professional, and proactive Office Administrator to provide comprehensive support to the General Manager: Business Operations and the General Manager: Marketing and Sales.The successful candidate will play a pivotal role in ensuring the efficient coordination of business activities and the smooth day-to-day operation of the busin...
22 days ago

Senior Assistant Vice President - Technology

Basic Function

Essential Functions

Similar jobs you might be interested in:

Create a free job alert for Senior Assistant Vice President - Technology in Capetown

Jobseekers

Recruiter

General