Senior Assistant Vice President - Technology

 

Recruiter:

ABC Worldwide

Job Ref:

CPT001404/CB

Date posted:

Friday, January 21, 2022

Location:

Capetown, South Africa


SUMMARY:
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence.  They urgently seek to employ a Senior Assistant Vice President for Technology Global Operations who will be reporting to the Vice President of Technology Services.

JOB DESCRIPTION:

Basic Function

 
  • End-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.
  • Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.
  • Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.
  • Responsible for identifying areas of improvement and implement service improvement initiatives.
  • Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract
  • Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
 

Essential Functions

 
  • Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.
  • Effectively manage all Internal, external, client and statutory audits.
  • Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.
  • Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
  • Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
 
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
 
Work Experience Requirements
  • Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.
  • Willingness to work in a 24 x 7 environment.
 
Availability
To start ASAP
 
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Junior Accounts – Athlone
Location: Athlone
Salary:
Do you have a qualification in Accounting with two to three years’ experience and live in the Athlone area? We would ideally like your experience where you have worked at an accounting company where you have assisted with daily cash book updates, trial balance preparation, creditors/debtors, and administration support. Strong Excel skills, attention to detail, and excellent communi...
Today


Store Manager
Location: Cape Town
Salary:
Our client in the retail / FMCG industry, based in the Northern Suburbs, is looking for a Store Manager to join their team. The Store Manager will be responsible for the overall management and operations of the store and be held accountable for its position.
7 days ago


Deputy Hotel General Manager
Location: Bantry Bay
Salary: Market related
Oversee and integrate performance across all departments, ensuring seamless and profitable operation
10 days ago


Deputy Hotel General Manager
Location: Bantry Bay
Salary: Market related
Oversee and integrate performance across all departments, ensuring seamless and profitable operation
15 days ago


Production Team Leader - Manufacturing
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Cabinetry
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Manufacturing
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Cabinetry
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Cabinetry
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Production Team Leader - Manufacturing
Location: Capetown
Salary: R13-22K Per Month Dep on experience
APPLY NOW
17 days ago


Create a free job alert for Senior Assistant Vice President - Technology in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions