Senior Agent

SUMMARY:
Job Purpose

The position of a Senior Agent is required in the National Bargaining Council for the Private Security Sector (“NBCPSS”), to promote monitor and enforce compliance of all Council Agreements and applicable legislation. The position ensures the effective and efficient supervision of designated agents’ related activities.

POSITION INFO:
Requirements

Minimum of an appropriate Grade 12 certificate and/or equivalent.
Post Matric Qualification in Labour Relations Management, Industrial Relations, Labour Law, Human Resource Management.
3 - 5 years’ experience in Industrial/Labour Relations Management, Labour Law, Human Resources Management.
2 - 3 years’ experience in Collective Bargaining or Labour Law Enforcement environment an added advantage.
1 - 2 years supervisory experience an added advantage.
In possession of a current valid driver's license and own reliable vehicle.

Knowlegde and Skilss

Knowledge of Labour Legislation and Bargaining Council’s Collective Agreements
Conciliation, Mediation and Arbitration skills
Conflict Resolution skills
Computer Literacy (MS Office - Word, Excel, Outlook & Power Point)
Above average verbal and written communication and listening skills
Ability to build strong effective relationships with all stakeholders, i.e., existing cli-ents and potential clients as well as internal stakeholders, i.e., colleagues and management
Must have good decision making and problem-solving skills
Must have good analytical skills with attention to detail
Good supervisory skills
Good coaching and mentoring skills
Good organisational and planning skills
Good administration skills
Good presentation skills
Good interpersonal skills

Duties and responsibilities

Supervise designated agent’s activities through guiding, and monitoring their activities, by checking weekly plans and activity reports as well as monthly reports submitted.
Develop action plans with designated agents to ensure the implementation of the strategic plan.
Planning and organising of daily, weekly, and monthly compliance and enforcement activities.
Compiling and Consolidation on team’s activity and statistical reporting.
Promote, monitor, and enforce compliance with all Collective Agreements of the investigating and searching, determining jurisdiction for companies that are operating in the registered scope of the Council, registering, or opening cases where companies refuse to register.
Interpretation of all clauses of the Collective Agreements to enforce all Council Agreements and issue Compliance Orders to companies that are non-compliant.
Calculate and determine the amounts owing to Council due to non-compliance, and issue compliance orders.
Negotiating, drafting and signing of settlement agreements with employer representatives and submit such agreements to the Senior Agent for approval.
Lead enforcement cases already referred to arbitration and successfully prosecute non-compliant employers.
Conduct routine proactive and reactive inspections and issue findings report.
Discuss and explain inspection reports with stakeholders to avoid future non-compliance.
Receive complainant cases to investigate for enforcement, decide on appropriate form of investigation to be undertaken to ensure quality case investigations within the prescribed period.
Execute (Serve to companies) legal documents such as compliance orders, notice of arbitration, and awards.
Attend to enquiries and requests related to the role and purpose of the Council and other matters related to Collective Agreements and applicable legislation.
Provide training and educating (information sharing sessions) employer representatives and employees in relation to the Council and its Collective Agreements.
Promoting stakeholder relationships with both employer and employee representatives, conducting oneself in an objective and fair manner.
Planning and organising of daily, weekly, and monthly compliance and enforcement activities.
Prepare and submit weekly route plans and activity reports.
Being a Custodian of the Council’s image and reputation and conduct oneself in a professional manner.
Cost centre management and control of items related to the function.