SUMMARY:
-
POSITION INFO:
We are looking for waiters for our recently opened, Japanese Restaurant, Hoseki, at Delaire Graff Lodges & Spa. In this role you will be expected to provide excellent service to ensure great customer satisfaction, If you have the patience, personality and perseverance to thrive in this role, please apply!
Main Responsibilities:
- Greet guests at assigned tables & ensure each guest has received a menu and wine list;
- Know all items on the menu & the basic ingredients and method of preparation of each;
- Ensure tables are set with linens, silverware & glasses;
- Take accurate food & drinks order, using the POS system and deliver within the specified time limits;
- Ensure that all orders are received timeously by bar & kitchen staff;
- Clears all dirty cutlery &crockery from the table once guests have finished using them;
- Offers desserts & coffee to guests; upselling
- Bill the guest correctly;
- Ensure restaurant area, fixtures & fittings are clean & hygienic;
- Ensure that your uniform is clean at all times.
Main Requirements:
- Grade 12;
- Preferably 3 years of previous waiter/waitress experience in a similar environment, 5 years for Senior Waiter;
- Basic knowledge of wine & surrounding wine regions;
- Hands-on experience with cash register and ordering information system;
- Basic maths skills;
- Excellent interpersonal- & communication skills;
- Strong customer service orientation and active listener;
- Attentive and patience for customers;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Flexibility and Accountability;
- Enthusiastic personality.
