Scale Service Technician

SUMMARY:
This role is ideal for a proactive individual with a blend of technical expertise and customer service excellence.

POSITION INFO:

Key Responsibilities:

• Compliance: Adhere to company policies, procedures, and legal requirements. 
• Customer Service: Maintain and strengthen existing customer relationships through installations, repairs, servicing, deliveries, and product training. 
• Technical Support: Provide on-site and remote helpdesk assistance for the company’s products.
• Administration: Assist with stock counts, office administration, and updating policies/procedures. 
• Flexibility: Willingness to work overtime as needed. 

Requirements: 

• Matric Certificate. 
• Valid driver’s license
• Own reliable vehicle (non-negotiable). 

Experience: 

• Minimum 1 year in FMCG (Fast-Moving Consumer Goods)
• 2+ years preferred - Technical proficiency in retail scales, weights, and measures  

Skills: 

•   Microsoft Office 365, POS software, and basic computer skills.
• Strong sales, customer relations, and problem-solving abilities.

Preferred Qualifications:

• Diploma in Business Management.
• Certification as a Qualified Verification Officer.

Technical Expertise

• Software: SLP, POS systems, Microsoft Office 365. 
• Industry Knowledge: Retail scales, weights, and measures compliance.