Sales and Customer Service Consultant

SUMMARY:
We are looking for a friendly, professional, and customer-focused Customer Service Consultant to join our team. The successful candidate will be responsible for assisting customers, handling enquiries, resolving complaints, and ensuring excellent customer satisfaction.

POSITION INFO:

Key Responsibilities

• Provide accurate information about products and services.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain accurate customer records and update information on the system.
• Follow up with customers to ensure their needs have been met.
• Build and maintain positive relationships with customers.
• Meet customer service targets and performance standards.
• Work collaboratively with other team members to deliver excellent service.

Requirements and Qualifications

• Grade 12 (Matric) or equivalent qualification.
• Previous customer service experience will be an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Good computer skills and the ability to learn new systems.
• Ability to work under pressure in a fast-paced environment.
• Professional attitude with a strong customer-service mindset.

Skills and Competencies

• Customer-focused approach.
• Good listening and communication skills.
• Attention to detail.
• Time management and organisational skills.
• Ability to handle difficult customers professionally.
• Teamwork and adaptability.

What We Offer

• Competitive salary.
• Training and development opportunities.
• Supportive working environment.
• Opportunities for career growth.

How to Apply

Interested candidates are encouraged to submit their CV and application for consideration.

Apply today and become part of our team!