Sales and Customer Service Administrator â CPT Southern Suburbs

Recruiter:

Time Personnel

Job Ref:

CPT005730/MV

Date posted:

Tuesday, July 14, 2026

Location:

Cape Town, South Africa

SUMMARY:
Are you passionate about delivering excellent customer service and managing day to day business operations?

Our client in Woodstock, Cape Town, within the events industry requires your strong administrative skills to manage incoming enquiries, confirm event bookings, and process sales and invoices.

This is an exciting opportunity for someone who enjoys a varied role within a small team.

POSITION INFO:
REQUIREMENTS

Matric, or equivalent qualification
Experience in sales, business development, client services, operations, or account management
Proven ability to deliver exceptional customer service and build client relationships
Highly organised with excellent administration, time management, and multitasking skills
Strong written, verbal, and telephone communication skills
Professional presentation and confidence when meeting clients
Experience with CRM systems (Pipedrive advantageous), Xero, and Google Workspace
Strong attention to detail and problem-solving skills
Commercially minded with a passion for sales, business growth, and customer experience
Comfortable using technology, AI tools, and learning new systems
Creative mindset with an interest in product development and innovation
Previous leadership, training, or people management experience advantageous
Experience developing SOPs or training materials advantageous
Willingness to work occasional evenings, weekends, and public holidays as required

DUTIES

Sales & Business Development

Manage enquiries from initial contact through to confirmed booking
Maintain the sales pipeline and CRM system
Generate new business through prospecting, networking, referrals, and strategic partnerships
Build and maintain relationships with key clients and industry partners
Conduct client meetings, follow up on opportunities, and support new product launches

Client Experience

Manage client communication throughout the booking process
Deliver exceptional customer service and ensure smooth handover to operations
Resolve client issues, manage feedback, and ensure timely delivery of event content

Operations & Event Management

Coordinate bookings, scheduling, staffing, and daily operations
Oversee event delivery, quality control, and staff performance
Resolve operational, technical, staffing, and client issues
Improve operational processes and provide hands-on support when required

Administration

Manage invoicing, records, reporting, and business administration
Support business planning and continuous process improvement

Equipment & Marketing

Ensure equipment and inventory remain event-ready
Capture event content and collect client testimonials for marketing

Salary: R negotiable dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

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