Sales Support and Call Centre (Travel) (JB1516)

Sales Support and Call Centre (Travel) (JB1516)

Randburg

R12 000 – R15 000 (Call Centre Agent)

R15 000 – R20 000 (Team Leader)

Duration: Permanent

Company Overview

Our client was formed with the belief that customer service should be a fresh experience, where their clients’ best interests are at the forefront of everything they do and service is a passion for exceeding expectations.

They don’t just promise to deliver the highest level of service with the best value deals, they hold themselves accountable through their industry leading service and price guarantees.

Job Description

A highly self-motivated person who has relentless drive to succeed, seeing every challenge as an opportunity. You’re a top performing outbound sales call centre professional, well spoken with a clear voice. You have the natural ability to go off script and tailor each call to the prospect you are speaking to, finding common ground to engage on, building rapport, overcome objections and secure quality meetings. The core of this role is to set up new business meetings in accordance to targets set out by your Business Leader.

Job Purpose

Find quality leads through platforms such as the internet, networking, referrals and canvassing

Pre-Qualify these leads to sift out unnecessary calls to prospects who have little or no demand for business travel or our products

Cold call these pre-qualified leads

Speak to the correct person (travel decision maker or travel booker)

Qualify the business; do they have good volumes of travel and a need for our clients products

Secure a meeting with the prospect for a sales executive to attend

Update all activity on Hubspot as you go

Schedule confirmed client meetings in sales executives calendar

Follow up on prospects and provide support as needed to sales executives

Important Requirements

Successful outbound sales call center track record

Experience working with Targets and KPI’s

Clear professional phone demeanour and voice

Own reliable transport

Key Performance Indicators

Quality Leads Generated

Cold Calls Made

Quality Meetings Set Up

Conversion Rate

Commission Transfer

Attributes

Able to build long lasting relationships with customers and peers

Show initiative in the workplace and have a can-do attitude

Results, goals and recognition driven

Able to build rapport, connect and relate to people of all types

Have a customer centric approach

Highly self-motivated

Good verbal and presentation skills

Passion for clients, people and providing true value

Solution focussed

Communicate and maintain a healthy, productive working relationship with the sales executives and your peers.