Sales Support Executive

Recruiter:

Tower Group

Job Ref:

931041490

Date posted:

Tuesday, November 29, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Sales Support Executive

Job Overview:

A sales support executive performs administrative tasks to support the sales team and help them to gain and keep customers. The sales support specialist will also respond to customer complaints and queries and will ensure that all orders are processed in a timely manner.

Responsibilities and Duties:

Provide administrative assistance to the sales team
Ensure all sales team requests are completed within assigned SLA times
Ensure all customer requests are processed within assigned SLA times

This includes but is not limited to:

Telephonic and email enquiries related to products, services, quotations, orders, delivery, part returns and general account information
Quotations
Orders
Parts arrival and ETA’s
Part return and SAPC submissions
Daily back-order review and processing

Recording sales trends and liaising with account managers to develop sales strategies

Conduct investigations to identify and resolve order/inventory problems
Ensure excellent customer satisfaction

Managing customer accounts, following up with customers for administrative purposes
Performing data entry tasks on Customer Management Platforms – ensuring that customer data and information is always updated
Assist finance division with general account and payment queries

Maintain an up-to-date knowledge of product and services and special sales offers to easily provide customers with required information

Collaborating with other departments to ensure sales and customer satisfaction
Customer complaint handling and resolve
Scheduling customer meetings
Reporting of activities to manager
Ensuring adherence to regulations, and policies

Qualifications:

Matric
Industry related experience

Attributes and Experience:

Experience in administration and high-volume office work may be advantageous
Data Capturing experience
Strong organisational and time management skills
Excellent team working, motivational, interpersonal, communication, and customer service skills
The ability to multitask and quickly switch focus
Computer literacy, IT skills and typing skills.
An understanding of sales principles and customer service practices

Computer Literacy:

MS Office / 365
SAP knowledge will be advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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