Sales Support Clerk

Recruiter:

HR Genie

Job Ref:

SalesSupportClerkV1

Date posted:

Monday, September 14, 2026

Location:

Westville, South Africa

Salary:

R10k - 12k per month

SUMMARY:
The Sales Support Clerk is responsible for providing support to customers.

POSITION INFO:

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities:

Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
Liaises with customers / prospects / all Compass personnel
Process orders received (stock orders and service orders).
Manage customer records and ensure data is kept up to date in the system.
Resolve customer complaints and issues effectively, providing solutions in a timely manner.
Collaborate with other departments to address customer concerns and follow up on outstanding issues.
Maintain knowledge of company products and services to provide accurate information to customers.
Monitor customer feedback and report trends to management for continuous improvement.
Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Qualifications and Experience:

Matric and customer services diploma or any other relevant qualifications will be advantageous.
1 – 2 Experience in a customer service/call centre environment
SAP experience will be advantageous
Proficient in all MS applications.

Special Competencies:

Adaptability
Ability to prioritise and work independently
Administration
Communication and visibility
Continous improvement
Customer focus
High attention to detail
Initiative
Managing work and team
Persuasiveness / sales ability
Planning and organising
Practical learning
Quality orientation
Record keeping
Time management
Tenacity
Technical / professional knowledge

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