Sales Support Administrator

SUMMARY:
Are you an organised, detail-oriented professional with B2B experience who enjoys supporting sales teams and ensuring clients receive excellent service?

Our technical-sector client, based at Westlake Business Park, is seeking a Sales Support Administrator to provide efficient administrative and sales support, manage client requirements, and keep day-to-day sales processes running smoothly.

If you’re proactive, reliable, solutions-focused, and thrive in a collaborative environment, we’d love to hear from you.

POSITION INFO:
REQUIREMENTS

• Grade 12 supported by a sales support or administrative qualification/ certification.
• 3 years in a similar role ideally in a business-to-business technical sales environment.
• Good commercial acumen, administrative and organisational skills.
• Excellent written and spoken skills in English.
• Advanced skills in MS Office suite with average typing speed with high accuracy.
• Proven skills in data research and analytics.
• Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous.
• Understanding of CRM and ERP systems and the process of B2B sales.
• Self-motivated and focused on results applying logic/commercial decision making.

• Responsible for administration and management of the customer quotation process
• Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales.
• Responsible for administrative onboarding and data management of customers.
• Provide admin support to business development teams & internal sales support in the absence of internal sales staff.
• Coordinate special projects.
• Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business.
• Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments.
• Collaborate and coordinate the quoting process with all internal stakeholders.
• Quality check quotes for completeness, accuracy, and professionalism.
• Follow-up outstanding quotes with responsible sales team members to conclusion.
• Complete/distribute relevant customer & supplier onboarding documentation and NDA’s.
• Complete the National Quote Sheet.
• Assist with forecasting and stock management as directed.
• Primary point of contact for sales, customer enquiries & requests if internal staff absent.
• Resolve sales-related issues and provide real-time customer support.
• Handle all inbound leads and website enquiries and qualify sales leads.
• Coordinate internal stakeholders to achieve project outcomes for due dates.
• Manage potential project bottlenecks & identify cost savings in work processes.
• Responsive for business contacts participating in initiatives and projects