Sales Representative

SUMMARY:
Sales Representative

POSITION INFO:
Qualification

• Matric / Senior Certificate
• Bachelor’s degree preferred
• CRICE Accreditation

• At least 5 years medical industry sales experience with a proven track record first line technical experience
• Valid drivers license
• Experience in selling Consumables & Capex products
• Good understanding of hospital CSSD & Theatre environment
• Position will require some overnight travel
• Valid Code B Drivers licence
• Good technical proficiency for first line servicing and repairs
• Computer literacy: (MS Windows, MS Office as a minimum and experience in a CRM package)
• Good communication skills, people orientated, good time management, organised, methodical and able to work under pressure, accurate, self-motivated.
• Has undergone selling skills training.
• Key competencies
• Critical thinking and problem-solving skills
• Planning and organization
• Decision making
• Be Proactive
• Effective communication and teamwork skills
• The ability to plan ahead and deal with unexpected changes
• Effective conflict management

• Analyses sales territory from a geographic and business potential viewpoint
• Identifies Key Personnel in all targeted accounts
• Identifies product usage and competitor activities in all targeted accounts
• Pre-plans each sales call taking into account past history, competitor activity and marketing objectives
• Plans and achieves objectives for quarterly sales campaigns
• Focuses on the selling of company's consumable & capital CSSD products to new accounts & seeks opportunities to increase sales with existing customers
• Conducts regular sales calls to develop customer relationships and to follow up on leads
• Gets actively involved in capital equipment demos
• Follows up on all quotes in the Sales territory & reports on competitor models, pricing etc. in the case of lost quotes
• Assists with new installations & gives in-service training
• Completes Specific Objectives quarterly
• GoldMine is used as the primary tool for all customer information and for the tracking of dales opportunities
• Completes customer satisfaction surveys for all equipment installed in hospitals
• Completes customer complaint forms for any complaints or product issues in market and investigates the issues in order to resolve optimally
• Regularly reports on all customer activities, changes in competitive conditions and significant problems
• Upon training, demonstrates mastery of the hospital’s decontamination process
• Liaises with Customer Service Department to keep updated on all issues
• Promotes company products and interacts with customers at congresses, forums and workshops
• Performs Ad Hoc marketing projects
• Attends and participates in sales and other company meetings when required
• Service & Repair
• Technical Assessment & Reporting
• Installation & Commissioning
• Annual Maintenance
• Warranty Management
• Technical Proficiency
• Assist in maintain the Health & Safety principles of the organization.
• Work within the Company's Quality Management System. Ensure that the appropriate QMS documentation is always used, and that document version controlled and maintained.
• Documentation of NCA’s and AR’s where relevant
• Best Practices – Improve processes and policies in support of organisational goals.
• Formulate and implement departmental policies and procedures to maximise output.
• Monitor adherence to procedures.
• Administrative excellence.