Sales Coordinator (US Operations) - Remote (CH1306)

SUMMARY:
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POSITION INFO:

Our client, an established international organisation operating in the engineering and logistics sector, is seeking an experienced, detail-oriented Sales Coordinator to support its international operations in the USA.

This is a fully remote opportunity for a South African-based professional who is comfortable working US business hours, aligned with the company's Atlanta operations.

The successful candidate will be responsible for accurate sales order processing, SAP administration, invoicing coordination and communication with international customers and internal departments to ensure efficient order fulfilment.

Key Responsibilities

• Act as the primary point of contact for sales order intake and related enquiries.

• Review and verify quotations and offers using the company's calculation software to identify and eliminate errors.

• Calculate and prepare customer quotations using the company’s calculation software, in addition to checking their accuracy.

• Capture and process sales orders accurately on SAP.

• Prepare invoicing schedules for the Finance department.

• Liaise with Engineering, Planning, Procurement, Transport and Finance departments to ensure efficient order processing.

• Provide customer support and advice by telephone, including proactively informing customers of unforeseen delays or order-related problems.

• Follow up on incoming online sales enquiries and requests.

• Provide commercial and administrative support to the sales team, including maintaining accurate, up-to-date sales documentation and support materials.

• Support continuous improvement initiatives and comply with applicable company QSHE standards, policies and procedures.

• Communicate directly with customers regarding order status and scheduled deliveries.

• Coordinate and follow up on outstanding order information to ensure timely processing.

• Maintain accurate sales order records and supporting documentation.

• Ensure effective communication and coordination between international departments.

Requirements

• Minimum 3–5 years' relevant experience in sales order administration, order processing, order management or a similar administrative role.

• Experience working in an engineering, manufacturing, logistics or distribution environment would be advantageous.

• Strong administrative skills with exceptional attention to detail and accuracy.

• Proficiency in Microsoft Office, particularly Excel and Outlook.

• Experience with SAP or a similar ERP system would be advantageous.

• Excellent English communication skills, both written and verbal.

• Ability to communicate effectively with international customers and cross-functional teams.

• Strong organisational and time management skills, with the ability to manage multiple priorities.

• Ability to work independently and take ownership of administrative processes.

• Comfortable working in a dynamic, international environment.

• Must be willing and able to work US / Atlanta business hours (Eastern Time)

• Must be based in South Africa and able to work effectively in a fully remote environment.

Personal Attributes

• Highly accurate, methodical and detail-oriented.

• Proactive, reliable and solution-focused.

• Strong interpersonal and communication skills.

• Customer-service oriented.

• Collaborative team player.

• Adaptable and comfortable working with international stakeholders.

• Able to prioritise tasks and meet deadlines in a fast-paced environment.

Working Arrangements

• Location: Fully remote from anywhere in South Africa.

• Working Hours:

  • Approximately 14h00–22h00 SAST, Monday to Friday (8 working hours per day, excluding lunch breaks).

  • Some flexibility may be considered, provided candidates are available until at least 21h00 SAST, Monday to Thursday, with greater flexibility on Fridays.

• Employment: Permanent South African employment contract.

• Remuneration: 13 guaranteed salary payments per annum, with no additional benefits.

• The successful candidate must be available during Atlanta business hours to support US operations and communicate with international teams and customers.

General

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.

• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.

• Applicants must have the legal right to work in South Africa at the time of application.

• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.

• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).

• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.