Sales Consultant

Are you looking for something new and exciting?  Do you have a keen interest in the travel and tourism industry?  Are you an excellent Sales Consultant with good written and verbal skills?  Can you work well under pressure?  If you have said yes to all of these…..please continue reading.

Duties and responsibilities (include but are not limited to):

• Handling of safari requests from agents with planning, costing and accurate information within the required turnaround time
• Proactive response to agent request including suggestions on itinerary design, routing, logistics, alternatives, upselling an offering additional information as needed
• Follow booking procedures set out in the SOP when booking all properties, vehicles, and activities that make up the safari
• On confirmation, complete the safari file with all the relevant information required
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Follow up with agents after a safari for any feedback
• Report any errors or issues to your line manager immediately on discovery
• Provide proactive support to colleagues during peak or leave times
• Proactive approach towards your personal and departmental target and working together with management to ensure targets are met.
• Handling of safari requests from agents with costing and accurate information within the required turnaround time
• Proactive response to agent requests including suggestions on itinerary, design, routing, logistics, alternative, upselling and offering additional information as needed
• Follow booking procedures wet out in SOP when booking all properties, vehicles and activities that make up the safari
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Follow up with agents after a safari for any feedback
• Report any errors discovered
• Provide support during peak or leave times
• Ensure targets are met

Minimum requirements & Conditions and working hours:

• Monday – Friday – 9 hours per day (including 1-hour lunch break) depending on the teams set up and requirements.  Flexible working hours can be discussed after probation period of 3 months is completed
• You may be required to work alternative SA public holidays for which you will be compensated with time of in lieu
• Overtime may be required during peak periods for which you may be compensated with time off in lieu
• An emergency phone that rotates between consultants will be your responsibility for 1 week (24/7) as per a roster
• You may be required to travel for work from time to time
• Minimum requirements:
• Experience in and knowledge of East Africa Safari Sales
• Good understanding of the safari tourism environment
• Experience in dealing with and delivery in on western business demands
• Experience with travel & reservation systems
• Skilled in designing details and individualized quotes for itinerary request
• 10 – 15 years’ experience in hospitality & tourism
• Certificate/Diploma/Degree in Travel
• Computer literate:  Word, Excel
• Keen interest in the safari industry – previous working experience advantageous
• Attention to detail
• Strong communication skills
• Strong customer service experience
• Work well under pressure

If you meet all the above requirement, please urgently email your updated CV in WORD format along with a copy of your ID, Qualification and profile picture of yourself to