Sales Call Centre Team Manager

 

Recruiter:

Telebest

Job Ref:

CTO000414/gko

Date posted:

Thursday, January 6, 2022

Location:

Capetown, South Africa


SUMMARY:
Our client, based in the Northern Suburbs of Cape Town, has an opportunity available for a Sales Call Centre Team Manager.

JOB DESCRIPTION:

Requirements:
  • Fluent in English and Afrikaans
  • Matric/ Grade 12 certificate
  • Working knowledge of sales back end processes a must
  • Database and capturing experience preferred
  • Customer service experience
  • Knowledge of MS Office
  • Must have experience with Excel (reporting) and PowerPoint (presentation)
  • Minimum 5 -years administration in a call centre environment and/or call centre experience essential
  • Meticulous attention to detail
  • Able to meet deadlines
  • Excellent Numerical and Verbal reasoning
  • Excellent telephonic etiquette
  • Advanced computer literacy skills
KPAs:
  • Meet team efficiency targets as per KPA requirements for department
  • People Management
  • Foster an environment that encourages and rewards innovation and challenges current methodologies, with a view to improve operational efficiencies across the business
  • Manage, track and improve team's absenteeism in line with required targets and Company processes, ensuring that consistency is applied
  • Manage staff attrition levels and promote staff engagement by ensuring adequate measures are in place to improve the culture in the department
  • Conduct regular performance reviews in line with department
Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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