Sales Call Centre Team Manager

Recruiter:

Telebest

Job Ref:

CTO000414/gko

Date posted:

Thursday, January 6, 2022

Location:

Capetown, South Africa

SUMMARY:
Our client, based in the Northern Suburbs of Cape Town, has an opportunity available for a Sales Call Centre Team Manager.

JOB DESCRIPTION:

Requirements:

Fluent in English and Afrikaans
Matric/ Grade 12 certificate
Working knowledge of sales back end processes a must
Database and capturing experience preferred
Customer service experience
Knowledge of MS Office
Must have experience with Excel (reporting) and PowerPoint (presentation)
Minimum 5 -years administration in a call centre environment and/or call centre experience essential
Meticulous attention to detail
Able to meet deadlines
Excellent Numerical and Verbal reasoning
Excellent telephonic etiquette
Advanced computer literacy skills

KPAs:

Meet team efficiency targets as per KPA requirements for department
People Management
Foster an environment that encourages and rewards innovation and challenges current methodologies, with a view to improve operational efficiencies across the business
Manage, track and improve team's absenteeism in line with required targets and Company processes, ensuring that consistency is applied
Manage staff attrition levels and promote staff engagement by ensuring adequate measures are in place to improve the culture in the department
Conduct regular performance reviews in line with department

Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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