Sales Call Centre Agent

SUMMARY:
We are currently searching for a Call Centre Sales Agent for one of our clients in Financial Services

POSITION INFO:
QUALIFICATION AND EDUCATION REQUIREMENTS

• Grade 12 / Matric
• RE5 qualification (Advantageous)
• FAIS qualifications (Advantageous)
• Computer literacy: MS Word, Excel, Outlook, SharePoint – and ability to learn new system quickly
• Excellent communication skills – must be able to speak English and Afrikaans
• Minimum of 1-year experience working in a call centre environment (sales experience advantageous)

• Management of calls in a professional and efficient manner
• Conduct follow-ups on calls where necessary
• Follow the official applicable script ensuring that nothing is left out
• Convince the client to make the sale
• Explanation of credit life insurance principles
• Handling all information on basis of trust
• Dealing with clients and processes in line with company procedures
• Optimal use of the "Call Centre" computer system
• Proficiency in English and Afrikaans (additional languages will be an advantage)
• Follow the correct company procedures
• Completion of the appropriate forms
• Ensure confidentiality of database information
• Any other instruction from Management
• Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately and maintain professional interaction
• Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives
• Create and maintain case management records of daily problems and remedial actions taken in a call centre database
• Leverage data and insights gathered in the call centre to recommend and influence process-improvement opportunities.