Deliver exceptional customer service and create a welcoming, professional shopping experience for all customers
Assist customers in selecting jewellery, watches, and related products that best meet their needs and preferences
Build and maintain strong client relationships to encourage repeat business and customer loyalty
Achieve and exceed individual and team sales targets through proactive selling techniques and product knowledge
Provide expert advice on products, features, pricing, and care instructions
Process sales transactions accurately and efficiently using the point-of-sale system
Manage customer enquiries, quotations, special orders, and after-sales service requests
Maintain a thorough understanding of current product ranges, promotions, and industry trends
Ensure merchandise is attractively displayed and presented according to company standards
Assist with stock control activities, including stock counts, receiving new inventory, and reporting discrepancies
Support store security procedures and safeguard high-value merchandise
Resolve customer concerns or complaints professionally and in a timely manner
Contribute to a positive team environment by collaborating with colleagues and supporting store operations
Ensure the sales floor, display areas, and workspaces remain clean, organised, and well-maintained
Participate in training initiatives to enhance product knowledge, sales skills, and customer service excellence
Uphold the company's values, policies, and standards of professionalism at all times
