Sales Assistant

SUMMARY:
Sales Assistant
Location: Stellenbosch, Western Cape
Employment type: Permanent, full time
Salary: Market related (R40 per Hour)

POSITION INFO:
About the company
A well-established South African manufacturer of water storage and plastic products is looking for an organised, customer-focused Sales Assistant to join its sales team in Stellenbosch. This role suits someone who enjoys working with customers, is quick with quotes and admin, and wants to grow in a busy, stable environment.

Purpose of the role
To support the sales team by dealing with customer enquiries, preparing quotations, processing orders and making sure every customer gets fast, accurate service from first enquiry to delivery.
Key responsibilities

• Answer incoming customer enquiries by phone, email and in person, and help walk-in customers.
• Prepare and send accurate quotations, and follow up on outstanding quotes.
• Capture and process sales orders, and generate invoices and pro-forma invoices.
• Check stock availability, and liaise with production and dispatch on lead times.
• Coordinate deliveries and collections, and keep customers informed of order status.
• Keep customer records, price lists and the sales database up to date.
• Deal with customer queries and complaints professionally, and escalate where needed.
• Help the sales representatives and sales manager with reports, admin and customer follow-ups.
• Help identify new sales opportunities and build relationships with existing customers.
• File and do general sales office admin.

• Matric (Grade 12).
• At least 1–2 years' experience in a sales support, sales admin or customer service role.
• Computer literate: MS Office (especially Excel and Outlook).
• Fluent in English and Afrikaans (spoken and written).
• Experience in quoting, order processing and invoicing.

• Experience in manufacturing, building supplies, agricultural, plumbing or hardware sales.
• Experience on an accounting or ERP system such as Sage (Pastel), Sage Evolution or similar.
• A tertiary qualification in sales, marketing or business administration.
• A valid driver's licence and own reliable transport.

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy with figures.
• Well organised, able to handle several enquiries at once and meet deadlines.
• A positive, professional attitude and a team player.
• Takes initiative and follows up without being reminded.
• Comfortable working in a fast-paced environment.