Sales Assistant

SUMMARY:
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POSITION INFO:

Van Schaik Bookstore needs a sales assistant who possesses good interpersonal and administrative skills and can function well under pressure.

Reporting to the manager, the successful candidate will be responsible for:

• Optimisation and stimulation of sales in the shop
• Customer services at the counter
• Handling of customer enquiries: telephone, fax and e-mail
• Handling quotations for individual customers, institutions and libraries
• Applying the company’s customer service policy at all levels
• Processing of new and inter-branch stock
• Customer service and processing customer enquiries at the pay point
• Maintain administrative process (customer orders, pro-formas, enquiries)
• Applying the company’s stock control policy

Requirements:

• Senior certificate
• Computer literate (MS Office suite) and MS Outlook
• Good communication skills and excellent telephone etiquette
• Proficient in English
• Previous experience in an academic bookstore environment is a strong recommendation