Sales Administrator

Educational:

• Grade 12
• Sales & Marketing and/or Office Administration certificate

Technical:

• Fluent in English (spoken and written)
• Good Excel knowledge (producing reports/creating hyperlinks, etc.)
• Good managing and planning skills
• Good customer service and telephone communication skills
• Pastel Accounting software

Experience:

• Minimum 2 years of working experience in the sales & marketing field

Professional Attributes:

• Team focused
• Understand and be able to interpret, explain and implement instructions
• Be able to handle tasks timeously and of a very high standard
• Ability to show initiative and be proactive
• Ability to show enthusiasm
• Lead by example
• Accuracy of work and pride in the work produced
• Understand and adhere to company policies
• Assertive and decisive
• Managing & planning skills
• Good telephone/customer service skills
• Work well under pressure

Internal Sales:

• Taking calls from customers
• Follow up on quotes given to convert to a sale
• Finding new customers
• Assisting customers with queries where necessary
• Building customer relationships
• Conducting friendly, open communication with both staff and clients
• Follow up with deliveries/collections where necessary

Customer Service:

• Ensuring customer satisfaction in every aspect of your duties.
• Be aware of the customer, the respect you show, and how you
• Always try to exceed the customer’s expectation by “under-promise & over-deliver”
• Ensure that you look presentable when interacting with a client
• Always strive for exceptional customer service
• Provide customers with necessary information/brochures/updates on our product range
• Assisting with customer queries in a reasonable time frame if required
• Customer contact for general queries
• Building customer relationships
• Ensuring constant, clear & timeous customer communication
• Ad-hoc customer visits

Administration Duties:

• Costing of products
• Quoting on Tender Documents
• Following up with clients on quotations submitted
• Creating and maintaining a customer contact base
• Categorizing customer database
• Creating and maintaining a product database of product details inquiries to each customer quoted
• Invoicing on accounting software
• General admin and filing duties
• Assisting the Safety Officer with updating and maintaining required OHS documentation
• Updating and Maintaining Service Level Agreements with Customers
• Ensuring that each accepted quotation has a signed acceptance of Terms & Conditions 
• Compiling data and documentation for tender documents, including contracts
• Work together with the finance department to implement and maintain sales reports
• Reporting on deposit invoices, balance invoices, and retentions
• Creating and maintaining of job register

General Responsibilities:

Working Environment

• Maintaining a clean, clear, tidy working environment at all times
• Ensuring that all client information is kept private, confidential, and secure
• Considering your own safety as well as that of your co-workers at all times

Team Responsibilities

• Assisting national branches with all admin-related queries when necessary
• Assisting team members outside of your scope of duty if the need arises
• Always show courtesy, respect, and friendliness towards your fellow employees
• Lead by example
• Be open to suggestions and advice from team members and management

TO APPLY:

• Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
• Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.
• AJ Personnel is fully POPIA Compliant.
• Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.
• Note our clients may expire jobs at their own discretion.
• AJ PERSONNEL will only respond to shortlisted candidates.
• If you have not received a response within two (2) weeks from applying, your application was most likely unsuccessful.
• In accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.