Saels Support

SUMMARY:
Job Title: Sales Support (Administrator)
Region: Durban
Job Type: Office Based
Job purpose: Co-ordinate and track promotional execution as well as control all admin functions relating to the channel

POSITION INFO:

Key Responsibilities

1. Promotional Execution (Adhoc and Paid Promotions)

• Track promotional activity to ensure execution meets set deadlines.
• Verify that field staff submit accurate POP objectives for each promotion.
• Load promotions onto the 2-Way system according to management deadlines.
• Conduct pre-launch checks (three days before start date) to ensure promotions are on track.
• Communicate any issues or delays to the Channel Manager.
• Send store lists for POS (Point of Sale) deliveries to the POS Department when required.

2. Promotional Grid Management

• Maintain and update the promotional grid with accurate information received from principals.
• Report any promotional non-compliance to the Channel Manager.
• Update the promotional grid weekly and circulate it to all field staff and management.

3. Tracking and Reporting

• Create and manage tracking documents related to distribution, NPD (New Product Development), sales, and free stock drives.
• Provide feedback and circulate tracking documents as per management deadlines.
• Ensure all submitted information is accurate and supported by written or photographic proof.

4. Administrative Support

• Manage and maintain all principal files.
• File orders, contact reports, and principal information systematically.
• Create deal sheets using pricing provided by management and circulate to field staff and management.

5. Brag Albums

• Coordinate and compile monthly brag albums as per allocated principals to showcase promotional execution and brand visibility.

6. System Management (2-Way)

• Manage and oversee the company’s 2-Way system across the business.
• Issue new passwords and email credentials for new employees.
• Address and escalate system-related queries to 2-Way management.
• Manage and update scorecards, ensuring relevant stakeholders are informed.
• Attend all scheduled 2-Way meetings.

7. AS400 System Support

• Follow up on all order-related queries placed via the Smollan call centre.
• Submit reports and information requested from the AS400 system accurately and timeously.

Skills and Competencies

• Strong administrative and organisational skills
• High attention to detail and accuracy
• Excellent communication and coordination abilities
• Proficient in MS Office (Excel, Outlook, Word) and internal systems (2-Way, AS400 advantageous)
• Ability to work under pressure and meet deadlines
• Analytical and reporting skills

Qualifications and Experience

• Grade 12 (Matric) essential
• Relevant diploma or certificate in Sales Administration, Marketing, or Business Management (advantageous)
• Minimum 2–3 years’ experience in a sales support, promotional coordination, or administrative role within an FMCG or similar environment
• Experience with internal tracking systems and promotional execution