SPA THERAPIST – 3-MONTH CONTRACT

SUMMARY:
We are seeking a qualified and experienced Spa Therapist to join a luxury game reserve in Paterson, Eastern Cape on a 3-month fixed-term contract.
The successful candidate will be responsible for delivering exceptional spa treatments and creating a relaxing, personalised experience for guests. This is a live-in position, ideal for a therapist who enjoys working in a luxury hospitality environment and is comfortable living and working within a remote game reserve.
The Spa Therapist will be expected to maintain high standards of professionalism, hygiene and guest service while representing the reserve and its wellness offering.
 
Guest Experience & Spa Treatments

• Welcome guests warmly and professionally upon arrival at the spa.
• Conduct consultations with guests to establish their treatment requirements and preferences.
• Provide a range of professional spa treatments, including massages, facials, body treatments and other treatments within the therapist's qualifications.
• Ensure treatments are performed safely, professionally and according to the property's standards.
• Adapt treatments where appropriate based on guest preferences and individual needs.
• Provide guests with professional advice regarding treatments and suitable products.
• Create a calm, relaxing and personalised spa experience for every guest.
• Maintain professional boundaries and guest confidentiality at all times.

Spa Operations

• Prepare treatment rooms before each appointment and ensure they are clean, hygienic and fully stocked.
• Maintain high standards of cleanliness throughout the spa and treatment areas.
• Clean and sanitise all equipment and treatment areas after each treatment.
• Ensure towels, linen, oils, creams and other treatment supplies are adequately stocked.
• Monitor stock levels and report shortages to management.
• Assist with stock control and proper storage of spa products.
• Ensure all equipment is used correctly and safely.
• Follow all health, safety and hygiene procedures.

Guest Relations

• Build positive relationships with guests and provide personalised service.
• Communicate professionally with guests and colleagues.
• Handle guest queries and requests promptly and courteously.
• Obtain guest feedback and communicate relevant feedback to management.
• Promote additional treatments or suitable spa products where appropriate.
• Assist with creating memorable guest experiences.

Administration

• Maintain accurate treatment bookings and guest records where required.
• Ensure all treatments and products are correctly recorded.
• Assist with daily opening and closing procedures.
• Follow the property's procedures regarding payments, treatment records and stock.
• Report any maintenance, equipment or operational issues to management.

Teamwork

• Work closely with the lodge management and other departments to ensure a seamless guest experience.
• Communicate with the Front Office and Guest Relations teams regarding guest preferences and treatment bookings.
• Assist colleagues when required.
• Maintain a professional and positive attitude at all times.
• Participate in training and meetings as required.

POSITION INFO:
Minimum Requirements

• Relevant Spa Therapy / Somatology qualification.
• Recognised massage qualification.
• Minimum 1–2 years' experience as a Spa Therapist.
• Experience within a luxury lodge, hotel, resort or spa environment would be highly advantageous.
• Excellent knowledge of professional spa treatments and massage techniques.
• Good knowledge of health, hygiene and safety procedures.
• Excellent communication and interpersonal skills.
• Professional appearance and manner.
• Strong guest-service orientation.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including weekends and public holidays.
• Must be comfortable working in a remote, live-in game reserve environment.
• Clear criminal record.
• Contactable references.

Advantageous

• Experience working in a luxury safari lodge or game reserve.
• Additional qualifications in beauty therapy, skincare or wellness.
• Knowledge of luxury skincare and spa brands.
• Experience with spa booking systems.
• First Aid certification.
• Product sales experience.
• Previous international or five-star hospitality experience.

 
PERSONAL ATTRIBUTES
The ideal candidate should be:

• Warm, friendly and approachable.
• Professional and well presented.
• Passionate about wellness and guest service.
• Calm and confident.
• Detail-oriented.
• Reliable and punctual.
• Flexible and adaptable.
• Able to work under pressure.
• Comfortable working in a remote environment.
• A strong team player.
• Guest-focused with excellent interpersonal skills.

 
LIVE-IN BENEFITS
The position is live-in and may include:

• Accommodation provided.
• Meals provided while on duty.
• Uniform provided, where applicable.
• Opportunity to work within a luxury game reserve environment.
• Fixed-term 3-month contract.

Final benefits, working hours and work cycle to be confirmed by the employer.
 
IDEAL CANDIDATE PROFILE
We are looking for a qualified Spa Therapist who is passionate about delivering exceptional guest experiences and who understands the standards expected within a luxury hospitality environment.
The ideal candidate will be confident performing a variety of treatments, have excellent customer-service skills and be comfortable working independently in a remote game reserve. Previous experience in a five-star lodge, hotel, resort or luxury spa will be highly advantageous.
This is an excellent opportunity for a therapist looking for a 3-month live-in contract in the Eastern Cape and the chance to gain valuable experience within a luxury safari environment

 

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