SUMMARY:
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POSITION INFO:
SPA RESERVATIONIST (BACK-UP SPA THERAPIST)
TOKAI, Cape Town South (SOUTHERN SUBURBS), Western Cape (ZA)
START: ASAP / 01 March 2026
TRADING HOURS & SHIFTS
- Monday – Sunday
- Shifts (Open / Close - rotate)
- 08:00am - 17:00pm / 10:00am - 19:00pm
- 1x Weekend off per month + days off in the week
REPORT TO: SPA Director
EMPLOYMENT: Permanent / Full-Time
SALARY & COMPANY BENEFITS
- R11,000 Basic Salary per month
- Services Commission (on any therapies performed by you)
- Retail Commission
- Employee Benefits & Fund Contributions
MINIMUM REQUIREMENTS:
- South African citizen OR permitted for employment
- Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
- SAAHSP / ITEC / CIDESCO / CIBTAC accredited qualification
- Reliable transport within the Southern Suburbs
- Computer confident - making bookings, responding to emails and doing general admin
- Proficient in MS Office
- Confident using SPA Software systems for bookings, cash-up, reporting, etc (ESP / Headstart / SilverSpa or similar)
- Professional telephone etiquette - clear, confident, speaking
- Excellent guest communication and command of English
- Beautifully groomed and highly presentable
- Demonstrated ability to manage guest communication across multiple channels (phone, email, and in person).
- At least ONE full year experience on the front desk performing reception duties of a luxury SPA (Hotel, Ship or Resort)
- At least TWO years experience performing SPA therapies in an established SPA
- Confident in both Administration & Therapies - this is a dual role with primary function of Reception.
- Ability to multitask and prioritise in a high-volume environment.
- Accurate handling of bookings, payments, and scheduling adjustments.
- Calm, courteous, and solutions-driven when handling guest requests or challenges.
- Sales-oriented with an understanding of upselling spa services and retail add-ons.
PERSONAL ATTRIBUTES:
- Warm, welcoming, and guest-focused demeanour.
- Team player who collaborates easily with therapists and management.
- Dependable, punctual, and maintains professionalism under pressure.
- Flexible to work weekends, public holidays, shifts as required and extended hours during peak season
