SNR Account Manager
A data analytics company with Operations in Durban, CT, JHB and London is seeking an experienced Account Manager.
They FAIL FAST - An environment that encourages constant critical evaluation of processes and solutions – pivoting when mistakes are made and driving learning and growth through these experiences. They fail fast and adapt faster.
They LEARN & LEAD - An agile learning environment, driving thought leadership, innovation and new ways of working and thinking to provide the best solutions for their clients and growth opportunities for their teams.
They UNLOCK VALUE - for clients, for the business but most importantly for their employees and their careers. Intentional and focussed learning plans that drive measurable growth aligned to organisational and personal aspirations.
Purpose of the role:
The purpose of this role is to Regularly visit and engage Clients, understand their business issue and recommend relevant solutions. Ensure that the delivery of the solution/service is aligned with the business requirement specification.
Qualifications & Experience
- Bachelors Degree in Marketing or Information Systems
- Minimum 5 years FMCG account management experience, at least 1-2 years managing Enterprise accounts
- International company experience preferred, ability to work in fast pace environment critical
- Advanced understanding of Business Intelligence Reporting, Dashboards and Visualizations
- Experience managing FMCG Clients
- Demonstrate experience in building senior relationships with multiple accounts
- Demonstrate negotiation skills
- Executive engagement and managing client relationships
- Business Development
Roles and Responsibilities
- Client Facing, Build and Manage Enterprise Client relationships
- Communication Lead for all internal and external project/client communication streams
- Create project specification against Client requirements
- Focus on client requirements and execution against this
- Matrix management of project team
- Focus on commercial growth opportunities and update and track these through CRM
- Provides critical link to Project Manager around resource deployment and management
- Delegation of Tactical Support across team
- Constantly reconfirming scope and translating this to Project Manager
- Address any Client concerns, attend to first line support queries
- Cross Selling of company Products
- Leverage internal team to technically support Client
- Ensuring end users regularly interact with system
- Ensuring highest levels of customer satisfaction
- Create Sales leads for new clients
- Manage weekly status update emails on project progress to relevant stakeholders
Key Competencies
- Ability to manage many projects across enterprise clients and build and execute a comprehensive roadmap for that client
- Plan, manage and deliver project plans against project specification
- Understanding of end-to-end processes from integrating with Client’s data sources to delivering dashboards and reports
- Upsell when and where appropriate to find new opportunities within the client
- Ability to understand market dynamics and be additive to the internal development process
- Excellent written and verbal communication skills
- Able to effectively speak with Senior people
- Very solid work ethic
- Energetic and flexible
- Ability to work in a quickly growing team
- Desire to work in a flexible environment that focuses on results and rewards results
Additional Information:
- Individuals who are employed by the company must appreciate, at all times, that they are ambassadors of the organisation, that their actions, conduct and statements must be in the best interests of the organization and that they should be appropriately dressed and presentable at all times.
- Honesty, Integrity and confidentiality
- Loyalty to vantage and its customers
- Mutual Respect for Diversity and each other/cultural awareness
- Perform Additional ad hoc duties outside of the basic job specification that the company believes to be reasonably appropriate
Physical work conditions & requirements
- Office environment (25%) and travelling locally for clients (75%)
- Good physical health / able to sit or stand for long periods of time
- Own transport essential
- Flexible approach to working hours with a willingness and ability to respond to needs outside ‘office hours’ during the early morning, evenings and weekends
- Some road and air travel
Languages
- Speak, read, and write in English
- Multilingual advantageous
