SMI 18165 - Claims Manager – Short-Term Insurer| Johannesburg North

Our client is looking for a skilled Claims Manager to oversee broker and partner portfolios, ensuring efficient claims management and strong operational and financial controls. The role involves implementing claims processes, providing technical guidance, and managing complex marine claims (Hull, Cargo, Logistics). You will also support internal teams, stakeholders and system enhancements, ensuring accurate reporting and risk management.

You will be responsible for:

• Implement and maintain effective claims processes for broker and partner portfolios.
• Administer claims, including catastrophe claims, payments and recoveries.
• Build and maintain relationships with brokers, partners, service providers, and suppliers.
• Provide guidance on complex claims, complaints and escalations.
• Analyse claims trends and highlight potential risks.
• Support operational improvements, vehicle replacement and system enhancements.
• Manage marine claims and provide technical backup on Hull, Cargo and Logistics insurance.