SLA Manager

SUMMARY:
A Vacancy exists for an SLA Manager in the Technical Division based in the Gauteng Region.

Role Purpose
To lead and manage the successful delivery of security technology projects from initiation through to completion, ensuring projects are executed on time, within scope, and on budget. The role is responsible for coordinating internal resources and external vendors, managing client relationships and stakeholder expectations, mitigating project risks, and ensuring compliance with contractual agreements and quality standards
 
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:
Resource Management

• Ensure resource availability and allocation for all project activities.
• Coordinate technical teams, subcontractors, and vendors to optimize project delivery.
• Manage project budgets and control costs effectively.

• Manage relationships with clients and all stakeholders involved in the project.
• Maintain regular communication with clients to provide updates and manage expectations.
• Ensure adherence to the agreement between the client and the company.
• Build and maintain strong professional relationships with all project participants.

• Perform risk management activities to identify, assess, and minimize project risks.
• Proactively address project challenges and implement solutions.
• Escalate critical issues to management with recommended solutions.

• Establish and maintain relationships with third parties and vendors.
• Coordinate vendor activities and ensure compliance with project requirements.
• Manage vendor performance and resolve any issues that arise.

• Report project status, risks, and issues to management as needed.
• Provide regular feedback to operations and/or branch managers on project progress.
• Facilitate effective communication between all project stakeholders.
• Present project updates and outcomes to senior management and clients.
• Manage on site SLA team across the site
• Planning on SLA schedules and controlling Adhoc service delivery within confides of the contract.

• Create and maintain comprehensive project documentation including plans, schedules, budgets, and reports.
• Ensure all project documentation is accurate, complete, and up to date.
• Maintain quality standards and ensure compliance with company policies and procedures.

• Grade 12 or equivalent qualification
• Valid PSIRA registration
• Valid driver's licence and own vehicle
• Tertiary qualification or diploma in the field of engineering for technical project managers (advantageous)

• Sound knowledge and understanding of CCTV systems
• Sound knowledge and understanding of Cathexis systems
• Sound knowledge and understanding of Access Control systems
• Strong working knowledge of Microsoft Office
• Project management methodologies and tools

• Proven work experience as a Project Manager in the technology and electronic security sector (essential)
• Proven track record in the electronic security industry
• Demonstrated success in delivering projects on time and within budget

• Strong organizational skills including attention to detail and multitasking abilities
• Excellent written and verbal communication skills
• Strong leadership and team coordination capabilities
• Problem-solving and decision-making skills
• Ability to work under pressure and manage multiple priorities
• Client-focused approach with strong relationship management skills
• Clean disciplinary record
• No criminal record
• Clean credit record