SERVICE DESK CONSULTANT

Recruiter:

ARCS

Job Ref:

PTA001153/FS

Date posted:

Friday, September 26, 2025

Location:

Johannesburg, South Africa

Salary:

16500 Monthly

SUMMARY:
Service Desk Consultant
Edenvale

Must have Motor Industry Experience

Communication Skills:
Ability to explain technical information in plain, non-technical terms.
Active listening, empathy, and professional telephone/email etiquette.

Customer Service Orientation:
Strong focus on building long-term customer relationships.
Conflict resolution and complaint handling skills.

Sales & Advisory Skills:
Confidence in presenting service options, costs, and benefits.
Ability to upsell without pressuring customers.

Organisational Skills:
Ability to manage multiple customer cases simultaneously.
Accuracy in documentation and time management.

Technical Awareness:
Basic understanding of vehicle systems, servicing, and repairs.

Familiarity with dealership management systems (CMS) and job card processes.

POSITION INFO:
Role Activities
Customer Reception & Engagement
Greet customers professionally on arrival and establish service requirements.
Actively listen to customer concerns, accurately recording symptoms, issues, or requests.
Build trust and rapport through clear and courteous communication.
Service & Repair Explanation
Translate technical findings from the workshop into clear, customer-friendly language.
Explain required services, maintenance schedules, or repair work in detail.
Ensure the customer fully understands safety-critical issues versus optional repairs.
Workflow & Liaison
Act as the communication link between the customer and workshop technicians.
Update customers regularly on job progress, delays, or additional work requirements.
Ensure all agreed work is properly documented on the job card system.
Customer Education & Upselling
Educate customers about preventative maintenance and manufacturer-recommended services.
Promote value-added products and services (e.g., service plans, extended warranties).
Provide professional advice to support informed customer decisions.

Similar jobs you might be interested in:

SERVICE DESK CONSULTANT
Location: Johannesburg
Salary: 16500 Monthly
service desk consultantEdenvale Must have Motor Industry Experience Communication Skills:Ability to explain technical information in plain, non-technical terms.Active listening, empathy, and professional telephone/email etiquette.Customer service Orientation:Strong focus on building long-term customer relationships.Conflict resolution and complaint handling skills.Sales & Advisory Skills:...
1 day ago

IT Service Desk Technician - 3 months contract
Location: Johannesburg
Salary:
Our client in Sandton is looking for an IT service desk Technician for a fixed 3 months contract. The successful candidate will be responsible for providing technical support and assistance to end-users, ensuring smooth IT operations across the organization. This role involves hardware and software setup, troubleshooting, IT asset management and supporting various IT-related projects. The Technici...
11 days ago

Service Desk Analyst (L2)
Location: Johannesburg
Salary: Market-Related
As a service desk Analyst (L2), you''ll serve as a key escalation point for complex technical issues.
86 days ago

Service Desk Analyst (L1)
Location: Johannesburg
Salary: Market-Related
As a service desk Analyst (L1), you''ll be the first point of contact for end-users requiring technical support.
86 days ago

Jnr Recruitment Consultant
Location: Alberton
Salary: Monthly
Are you great at sales, persuasion, and building relationships, but looking for a career that offers real purpose and long-term growth? H&S is looking for Jnr Recruitment consultants to join our team. You don’t need prior experience, we’ll provide full training in the 360° recruitment cycle
1 day ago

Tier 2 IT Support Agent - Fully remote
Location: South Africa
Salary: 1000 Annually
As a Tier 2 IT Support Agent, you will serve as a senior escalation point for technical issues that cannot be resolved by Tier 1. You’ll bring a strong technical foundation in contact centre systems, enterprise networking, and server administration, ensuring the companies teams have reliable and secure technology to operate effectively. This role also plays a key part in mentoring junior age...
1 day ago

Receptionist
Location: Pretoria
Salary: 10000 Monthly
Receptionist opportunity in the Automotive Industry in Gauteng.
2 days ago

Operations Consultant (German Speaking) 1292
Location: Menlyn
Salary:
Operations Engineer (German Speaking)Are you fluent in German and passionate about IT operations? Join a dynamic team supporting the company's production environments across the globe. We’re looking for a highly skilled Operations Engineer to deliver world-class support services in a fast-paced, multilingual setting.
2 days ago

Ivanti Senior System Engineer (Application Developer)
Location: Centurion
Salary:
The Senior System Engineer / Application Developer is responsible for implementing, configuring, maintaining, and optimising the Ivanti service Manager (ISM) platform.
4 days ago

Client Success Partner
Location: Johannesburg
Salary:
Job Title: On-Site Client Success PartnerDepartment: Customer servicesReports to: Customer service Supervisor Location: ModderfonteinEmployment Type: Permanent Hours of Work: 09h00 – 18h00 (Monday to Friday) or as per customer requirement; overtime may be required during peak volumes.
5 days ago

SERVICE DESK CONSULTANT

Similar jobs you might be interested in:

Jobseekers

Recruiter

General