SERVICE CONTROLLER

SUMMARY:
An Office Automation company based in Kyalami/Midrand are currently seeking a Service Controller.

POSITION INFO:
Duties:
Must come from an Office Automation background at least 2 years.   
Filing of all corporate divisions’ service related documents.
Ordering spares for engineers in corporate division.
Quotes to be drafted, emailed and followed up on.
Filing all delivery & collection documentation for all repairs and items sold to client’s via quotes.
Overseeing the dispatching of Technicians.
Manage dispatch board and posting of all calls daily.
Must be computer literate and have an excellent working knowledge of the Microsoft Office suite of programs.
Qualification:
Grade 12 or equivalent.
Minimum 2 years’ experience in a similar position.
Working in a demanding customer services environment.
Ability to assimilate and communicate complex information and the ability to work accurately at speed.
Good team player and reliable to work well under pressure.
Must be able to multitask and have good problem-solving skills.
Must be confident and outspoken, but at the same time must be able to handle difficult/annoyed clients in a calm, collected and courteous manner.
Accuracy and attention to detail.
System Knowledge - BPO Knowledge would be an advantage.