SUMMARY:
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POSITION INFO:
Are you customer – focused Service Advisor with strong dealership experience, excellent communication skills and the ability to deliver a seamless service experience from booking to vehicle handover?
YOUR ROLE IN THE SERVICE JOURNEY
Welcome customers and assess their service needs.
Promote labour, parts. Accessories and value - added service opportunities.
Document required service, repair instructions, labour estimates and parts requirements.
Provide accurate quotations and clarify customers payment responsibilities.
Maintain regular customer communication throughout the service process.
Coordinate service bookings, appointment schedules and customer follow-ups.
Liaise with workshop team to ensure quality workmanship and minimal comebacks.
Support customer mobility arrangements where required.
Ensure customer concerns are correctly captured and resolved effectively.
Complete service administration accurately and maintain updated customer files.
Contribute to customer satisfaction, service targets and dealership standards.
THE EXPERIENCE YOU BRING
· Matric / Grade 12
· Minimum 5 years’ Service Advisor experience within a motor dealership environment.
· At least 3 years’ experience in a customer - facing retail or customer – service environment.
· Computer literate with business system knowledge.
· Product knowledge will be advantageous.
· Target – driven and customer – focused.
· Able to work independently and remain self-disciplined.
· Strong communication and people skills.
· Good selling, marketing and teamwork ability.
What we offer:
Attractive Remuneration Package. Commission. Pension fund Contribution. Medical aid.
