SENIOR SYSTEM ANALYST

SENIOR SYSTEM ANALYST

PURPOSE OF THE JOB:
Responsible for the company’s communications, maintenance, reliability, support, and continuation of operations within the group. This includes the maintenance and security of the company’s computer systems and the ability to identify and anticipate potential issues and report on them.
This is a highly technical role, and you will be performing duties that align with 1st, 2nd and 3rd Line Support functions and effective end user as well as senior stakeholder communication is essential.

RESPONSIBILITIES:
Ensure all systems are operational, adequately monitored and maintained
• Provide day to day end-user support
• Troubleshoot any ad hoc IT issues
• Monitor, manage and actively patch servers and workstations
• Periodically review server logs for potential problems
• Patch workstation clients and applications regularly
• Adhere to IT framework and policies in accordance to Group standard
• Manage and monitor fax, print and copier services and facilitate daily operations

Support internal stakeholders and manage third party vendors
• Understand the company's business functions and improve IT processes
• Conduct staff training when necessary
• Support users on in-house developed and deployed applications
• Participate and manage project rollouts
• Manage external vendors, monitoring SLA
• Ensure outsourced services are in-line with Service Level Agreement

Perform IT reviews and assessment of procedures and controls
• Create and maintain documentation on IT manuals and procedures
• Implement and manage new processes
• Prepare regular and ad hoc systems reports

Ensure efficiency in responding to and fixing user problems.
• General desktop support: Printing setups. Office and Application support
• Creating users, resetting passwords, access levels, file interface validation, etc.) across all clients.
• Remotely manage South African office IT operations and support end-users
• Manage telecommunication (ISP, fixed line and mobile) services and track data roaming usage
• Facilities: manage third party office maintenance

Knowledge and Skills
• Minimum 7-10 years’ experience in IT Analyst or Administration field
• Working knowledge of Wintel desktop systems; Windows 10, Office 2016 and Office 365, and EUC
• Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP
• Proactive troubleshooting skills
• Impeccable verbal and written communication skills.
• Well organised.
• Very good time and priority management skills.

Additional Desirable Skills:
• Working knowledge of MS Azure, Azure Active Directory
• Working knowledge of Cisco firewall/switches, Microsoft Server 2012 and 2016 and HyperV
• Any type of development and programming an advantage
• CMD, powershell or VB scripting advantageous

Qualifications and Experience
• Grade 12
• Basic Degree or Diploma in IT with relevant IT certifications
• CompTIA Network+ or CCNA advantageous