SUMMARY:
We are seeking a highly organised, proactive and detail-oriented Senior HR Operations Officer to provide comprehensive human resource operational, administrative and coordination support within the Office of the Chief Director: Human Resource Management & Development.

POSITION INFO:

Minimum Requirements

• An NQF Level 6 qualification in Human Resource Management or another relevant equivalent qualification.
• A minimum of one (1) year of relevant experience in Human Resource Administration or HR Operations.
• Knowledge of the Public Service Act, Public Service Regulations and applicable DPSA HR prescripts.
• Understanding of HR policies, procedures and public service administrative processes.
• Knowledge of Performance Management and Development Systems (PMDS).
• Understanding of recruitment, selection, placement, conditions of service and leave administration.
• Knowledge of HR records management, confidentiality requirements and HR information systems.

Key Responsibilities

HR Administration and Operations

• Coordinate and quality-assure HR submissions, memoranda, correspondence and documentation submitted for the Chief Director’s consideration.
• Monitor HR-related requests, decisions and instructions, ensuring timely implementation and follow-up.
• Liaise with relevant HR units to facilitate the resolution of outstanding HR matters.
• Maintain accurate records and tracking systems for incoming and outgoing HR documentation.

HR Compliance and Statutory Reporting

• Coordinate the preparation, consolidation and submission of statutory HR plans and reports within prescribed timelines.
• Facilitate the submission of the Human Resources Plan and Human Resources Implementation Plan Report in accordance with DPSA requirements.
• Coordinate the completion and submission of HR assessment tools.
• Consolidate monthly, quarterly and annual HR operational and project progress reports.
• Coordinate responses and inputs relating to parliamentary questions.
• Monitor HR information systems and internal reporting repositories to ensure data accuracy and integrity.

HR Project Coordination

• Coordinate, monitor and support the implementation of departmental HR intervention plans and initiatives.
• Engage with HR directorates and relevant stakeholders to ensure the achievement of project objectives.
• Monitor project implementation timelines, milestones and deliverables.
• Prepare consolidated HR project progress reports for management consideration.

Personnel Administration and Reporting

• Prepare internal HR communications relating to appointments, resignations, promotions, acting appointments and other personnel matters.
• Analyse departmental leave utilisation trends and prepare management reports with recommended interventions.
• Monitor the submission of performance agreements, assessments and reviews in accordance with departmental PMDS requirements.

Records Management and HR Advocacy

• Maintain effective electronic and manual HR records and document-tracking systems.
• Ensure proper handling, confidentiality and accessibility of HR documentation.
• Plan, coordinate and facilitate HR advocacy and information-sharing sessions.
• Coordinate employee stay interviews and prepare reports to support management decision-making.
• Excellent written and verbal communication skills.
• Strong planning, organisational and coordination abilities.
• Sound analytical, research and problem-solving skills.
• Proficiency in computer applications and HR information systems.
• Strong report-writing and document-management capabilities.
• Effective stakeholder engagement and interpersonal skills.
• Good understanding of policy implementation and compliance.
• Customer service orientation and commitment to service delivery.
• Negotiation, presentation and event coordination skills.

Personal Attributes

The ideal candidate must be professional, reliable, adaptable and able to work independently or collaboratively within a team. The individual must demonstrate initiative, sound judgement, attention to detail and the ability to manage competing priorities and work effectively under pressure.