SAP Support Analyst

SUMMARY:
SAP Support Analyst

POSITION INFO:

SAP Support Analyst

Department: Information Technology

Role:

• Tracking, handling and providing first line SAP support to all end users. The Support analyst

will need to diagnose, analyse and attempt to solve the issue. Training end users and creation

• of training material will also be required.

Minimum Requirements

• Relevant degree/diploma
• SAP certification preferred
• At least 3-5 years SAP Support Analyst
• Authorisation/ABAP/Workflow preferable
• Specific Operational Requirements
• The successful candidate will be required to work:
• The successful candidate will be required to work a 8 hour shift as rostered
• May be required to work overtime to meet the business needs.
• Must be prepared to work shifts when needed.

Specific SHE Requirements

• Pre-employment, routine and exit medicals are compulsory due to the nature of the business
• Attendance to SHE related training is mandatory.
• Adherence to SHE Instructions (Waste Segregation, Water and Energy Saving Initiatives)
• Compliance to SHE Site Rules is compulsory.
• uses hazardous and biologically active chemicals. The successful candidate will be
• required to use proper PPE and will go through medical examinations as per OSH Act
• requirements.

Key Performance Areas

SAP Support Analysis

• Monitor and track SAP helpdesk calls
• Provide first line SAP support of all SAP Modules
• Diagnose, analyse and solve SAP issues on the helpdesk
• Resolve calls within SLA
• Ensures all incidents and issues are appropriately recorded and reviewed during weekly status
• meetings (or sooner) to ensure timely resolution
• Ensure all change documents are signed in a timely and efficient manner
• Analyse the current business processes – highlighting their strengths and weaknesses – and
• explore ways IT can contribute to improving these processes.
• Perform Testing as and when required of the above SAP Modules
• Write functional specs and interacting with developers to create reports
• Conduct trend analysis with SAP Issues being logged to highlight possible system changes or
• user training
• Manage or participate in project implementations with a SAP impact.

Knowledge transfer and training

• Provide training for SAP overview and certain modules
• Develop and perform competency assessments and test scripts for certain SAP functions
• Train end users and prepare, review and update end user training material
• Liaise with industry colleagues to improve and share skills via User Groups, Work Forums and
• seminars

Manage, Build and maintain customer relations

• Adherence to SLA for task resolution
• Ensure business users are informed on status of calls to ensure customer satisfaction

Core Competencies

• Action orientated
• Good Technical and analytical skill
• Diagnose, analyse and solve SAP issues
• Presentation skills......

Should you wish to apply please forward updated CV to  <--------Please upload your CV here--------

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