SALES AGENT

KEY DUTIES & RESPONSIBILITIES:

1. Sales & New Business Development:

• Actively source new customers through walk-ins, cold calling, door-to-door visits, and networking.
• Identify and approach taxi associations, fleet owners, dealerships, panel beaters, insurance brokers, workshops, and other businesses.
• Promote all services, including: windscreens and side and rear glass, chip and crack repairs, headlight restoration, smash-and-grab tinting, vehicle detailing, mobile fitment services.
• Prepare quotations and follow up with customers until sales are finalised.
• Meet weekly and monthly sales targets set by management.

2. Customer Service:

• Respond professionally to customer enquiries in person, by telephone, WhatsApp, and email.
• Explain products, pricing, fitment processes, tint shades, safety benefits, detailing packages, and service guarantees.
• Book fitment, tinting, and detailing appointments.
• Confirm appointments and follow up with customers after services have been completed.
• Handle customer complaints professionally and refer issues to management when necessary.

3. Marketing & Branding:

• Distribute flyers, business cards, and promotional materials within the assigned area.
• Promote the company''s services through social media platforms, including WhatsApp Status and Facebook.
• Represent the company professionally when engaging with customers.
• Identify new marketing opportunities through schools, churches, taxi ranks, and community events

4. Administration & Reporting:

• Maintain daily records of leads, quotations, sales, and customer follow-ups.
• Submit daily and weekly sales reports to management.
• Collect accurate customer information, including names, vehicle details, registration numbers, VINs, glass types, tinting and detailing requirements, and insurance details.
• Ensure quotations, invoices, and job cards are completed accurately.
• Handle cash, card, and EFT payments in accordance with company procedures.