rowth Partner (Account Manager / Farmer | Revenue & Relationship Management)

SUMMARY:
This role is perfect for someone who cares deeply about merchants, understands commercial levers, and wants to own a portfolio they can shape and grow. Not a support role. Not a reactive role. A true commercial relationship-ownership role.

POSITION INFO:

• • Growth Partner (Account Manager / Farmer | Revenue & Relationship Management)

    (Region-flexible / Office-based with periodic merchant visits)

    Want a Role Where Your Relationships Actually Drive Business Growth?

    This role is perfect for someone who cares deeply about merchants, understands commercial levers, and wants to own a portfolio they can shape and grow. Not a support role. Not a reactive role. A true commercial relationship-ownership role.

    A fast-scaling fintech organisation is searching for a Growth Partner to take responsibility for a defined base of merchants, ensuring they stay active, grow their revenue, deepen engagement, and adopt more products that make their businesses stronger.

    If you''re equal parts relationship-builder and commercial thinker, keep reading.

    Job details

    Grow Revenue

    • Analyse merchant behaviour to spot cross-sell & upsell opportunities
    • Increase adoption of digital payments, funding products, software & VAS
    • Build a proactive pipeline of commercial opportunities
    • Drive base revenue growth with precision and accountability

    Retain & Protect the Base

    • Identify churn risk early through data and trends
    • Re-engage low-usage or dormant merchants
    • Resolve issues by collaborating with Support & Operations
    • Keep your portfolio active, healthy, and profitable

    Build Long-Term Relationships

    • Serve as the trusted advisor for your merchants
    • Run structured lifecycle check-ins
    • Host education sessions to help merchants unlock full product value
    • Bring merchant insights back into Product, Marketing & BI

    Requirements

    • 3–5+ years in account management, customer success, retention, or commercial roles
    • Strong communicator across WhatsApp, phone, email and in-person visits
    • Naturally empathetic but commercially sharp
    • Data-driven, disciplined, and confident using CRM tools
    • Someone who takes full ownership of their portfolio and outcomes

    If you''re ready to manage a book of business with purpose and precision, this is your next step.