SUMMARY:
A luxury 5-star hotel in Plettenberg Bay is seeking an experienced and detail-oriented Rooms Division Manager to oversee all aspects of the Rooms Division operation.
The successful candidate will be responsible for managing Front Office, Housekeeping, Guest Relations, and Reservations functions while ensuring exceptional guest experiences and operational efficiency. This role is ideal for a hospitality professional with strong leadership skills, a passion for service excellence, and a proven track record within a luxury hotel environment.
The position requires a hands-on manager who can lead teams, maintain high operational standards, and drive continuous improvements across all guest-facing departments.
POSITION INFO:
REQUIREMENT:
- RSA ID and legal residence essential
- Minimum 2 years' experience as a Rooms Division Manager within a 5-star hotel environment
- Strong operational knowledge of Front Office, Housekeeping, Reservations, and Guest Relations
- Proven leadership and team management skills
- Excellent guest relations and customer service ability
- Strong understanding of room revenue management and occupancy optimisation
- Experience with hotel property management systems and reservation platforms
- Excellent communication, organisational, and problem-solving skills
- Strong attention to detail and quality standards
- Ability to manage multiple departments and priorities effectively
- Professional, hands-on, and service-driven approach
- Own transport essential
- Stable employment history preferred
- Hospitality qualification advantageous
KEY RESPONSIBILITIES:- Oversee the daily operations of the Rooms Division Department
- Manage Front Office, Housekeeping, Reservations, and Guest Relations teams
- Ensure exceptional guest experiences and service delivery standards
- Monitor room inventory, occupancy levels, and operational efficiencies
- Maintain high standards of cleanliness, presentation, and guest comfort
- Handle guest feedback, complaints, and service recovery professionally
- Train, mentor, and develop departmental staff
- Ensure compliance with company policies, procedures, and hospitality standards
- Conduct regular departmental inspections and audits
- Assist with budgeting, reporting, forecasting, and departmental cost controls
- Drive continuous improvement initiatives to enhance guest satisfaction and operational performance
PACKAGE:- Salary Negotiable (DOE)
- Live-out position
LOCATION: Plettenberg Bay – Western Cape
