Rooms Division Manager

SUMMARY:
Wine Estate close to Stellenbosch / Brackenfell area is looking for an ambitious and hardworking Rooms Division Manager responsible for the overall leadership, management, and performance of the Rooms Division, including Front Office, Housekeeping, Guest Relations, and Night Audit.
 
The role ensures the seamless delivery of exceptional guest experiences while maximizing room revenue, maintaining operational efficiency, and upholding the standards expected of a 5* luxury hospitality environment.
 
The Rooms Division Manager will ensure that all guest-facing operations consistently reflect the organisation’s service philosophy, brand standards, and Forbes luxury service guidelines, while maintaining strong financial performance and operational discipline.
 
The position requires a highly motivated leader who can drive service excellence, team development, operational efficiency, and guest satisfaction across all Rooms Division functions.

POSITION INFO:
Duties:
 
Rooms Division Leadership:
 
Oversee the daily operations of Front Office, Housekeeping, Guest Relations, and Night Audit departments.
Ensure smooth and efficient operations across all Rooms Division functions to deliver exceptional guest service and operational excellence.
Lead, mentor, and develop departmental teams to maintain high levels of engagement, accountability, and service standards.
Foster a culture of care, teamwork, and service excellence across the department.
 
Guest Experience & Service Excellence:
 
Ensure all guest interactions meet or exceed 5* luxury service standards.
Actively monitor guest satisfaction through feedback platforms, direct engagement, and service recovery processes.
Ensure special recognition and personalized service for VIP, repeat, and long-stay guests.
Proactively resolve guest concerns and implement service recovery strategies where required.
Conduct regular arrival room inspections and turndown audits to ensure the highest standards of presentation and guest readiness.
Serve as the custodian of Forbes service standards within the Rooms Division and ensure these standards are consistently upheld.
 
Requirements:
 
Grade 12
A Diploma or Degree in Hospitality Management or a related field
At least 4–7 years in hospitality operations, with significant experience in front office and housekeeping roles, including previous supervisory or management experience.
Proficiency in PMS (Property Management Systems) Opera, and experience with Revenue Management software
Strong ability to lead, mentor, and manage large, multi-cultural teams.
Capability to set room rates, manage budgets, forecast occupancy, and control costs.