Rock Lodge Manager

SUMMARY:
Our client is looking for a Rock Lodge Manager to join their SA team.

POSITION INFO:

Our client is looking for a Rock Lodge Manager to join their SA team.

Responsibilities:

• Prepare welcome and departure notes for guests.

• Check guests in during the day and manage dietaries, children, or any other special requests.

• Implement and follow the BOPs.

• Host guests during the day - meet them back from drive and assist with any request they have.

• Ensure that all products that encounter the guest are consistently of the correct standard.

• Check set ups for breakfast, lunch and dinner.

• Make sure the main area is always tidy and styled to the BOPs.

• Host guests at mealtimes and check smooth running of service from the kitchen and waiters.

• Check guests out and do daily room checks.

• Work closely with waiters and HODs to maintain a high service standard.

• Assist in any other departments as and when required.

• Provide superior service and quality to guests.

• Manage bar orders.

• Manage staff, staff timebooks, performance and other HC related.

Skills:

• Communication skills - with guests and fellow staff members.

• Standard of your work must exceed the standard of the lodge.

• Good organisational skills.

• Lateral thinking ability.

• Initiative.

Qualifications:

• Hospitality qualification.

• Minimum 3 years relevant camp management experience.

• Experience in the service industry especially in dealing with guests and staff.