Roaming Retail Store Manager

SUMMARY:
Our client is looking for an experienced Roaming Retail Store Manager to oversee operations across multiple retail locations on a temporary or rotational basis. This dynamic role is designed to support stores during periods of transition, high-volume trade, underperformance, or managerial absence. The ideal candidate will ensure consistent performance, maintain brand standards, improve operational efficiency, and deliver exceptional customer experiences across all sites.

POSITION INFO:

Key Responsibilities:

Retail Store Management

• Lead daily operations across multiple store locations, adapting quickly to different environments and team dynamics.
• Drive implementation of strategic plans to meet operational goals and improve in-store performance.
• Ensure availability of merchandise and alignment with customer needs and contracts.
• Analyze sales trends, approve marketing and promotional activities, and adjust pricing strategies as needed.
• Uphold safety, cleanliness, legal compliance, and risk mitigation protocols to protect staff and assets.
• Maintain brand integrity and store reputation in accordance with company standards.

Sales & Business Administration

• Open and develop new customer accounts, monitoring their performance and sales trends.
• Support credit application processes and provide feedback to stakeholders.
• Collaborate with Marketing to implement and monitor promotional strategies tailored to each store’s market.
• Contribute to growing market share and strengthening the existing customer base.

Compliance

• Operate within internal controls and legal frameworks to ensure responsible and compliant store management.
• Identify and monitor risk areas, maintain relevant registers, and report concerns promptly.
• Promote a safe and healthy working environment by enforcing Health, Safety, and Environmental standards.

Customer Service Management

• Build strong relationships with internal and external stakeholders to deliver excellent service.
• Represent the company professionally in meetings and engagements.
• Resolve customer and stakeholder concerns efficiently while aligning with the company’s values and service commitments.

Staff Supervision

• Ensure all team members have signed performance agreements and conduct regular appraisals.
• Identify training and development needs in collaboration with HR.
• Address employee relations matters fairly and timeously.
• Foster a positive, productive work environment through leadership and support.

Cost & Financial Control

• Contribute to budgeting processes and monitor spend against targets.
• Promote efficient use of resources, explore cost-saving opportunities, and reduce operational waste.
• Monitor gross profit daily and implement corrective actions as necessary.

Candidate Profile:

Minimum Qualifications:

• Diploma in Business Administration, Sales, or Marketing (NQF Level 6)

Preferred Qualifications:

• Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF Level 7)

Experience:

• Minimum 5 years’ experience in Retail Sales or Marketing, including at least 3 years in a supervisory role

Technical Competencies:

• Proficient in Microsoft Office Suite and relevant retail management systems
• Knowledge of compliance and regulatory frameworks
• Understanding of sales performance metrics and inventory management

Behavioural Competencies:

• Proactive and action-oriented
• Strong problem-solving and analytical abilities
• Flexible and adaptable to changing environments
• Excellent planning, organizing, and supervisory skills
• Customer-centric with strong communication (verbal and written)
• Resilient under pressure