Richards Bay Area Manager - Cleaning and Trolley Management

SUMMARY:
Richards Bay Area Manager - Cleaning and Trolley Management

POSITION INFO:

Job Purpose/Tasks

• To co-ordinate and manage the operation of all aspects of the existing commissioned Corporate Building Cleaning Contracts, Trolley Management and any subsequent or future contract in this area.
• To co-ordinate and manage the operation of all aspects of further externally commissioned Facilities Management-related service contracts that may be required to become the responsibility of the incumbent in the future – eg: hygiene, pest control.
• To control the financial and resource management of the contracts allocated to you.
• To manage quality standards and to control contract costs.
• To provide professional and technical advice specific to Facilities Management Services to departments, committees and external agencies as approved by the company.
• To ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs) via sound and accountable management systems.
• To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement.
• To liaise, co-ordinate and represent the service and company as a champion for customer service.
• To establish a reputation for top-quality Facilities Management in customer service across all assigned sites.
• Working hours:  Monday to Friday 7am – 5pm, and Saturday & Sunday 7am – 12pm.
• Salary:  Market related.

Skills and Competencies

• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs.
• Strong people skills and knowledge or industrial relations.
• Strong on client relationships and strong communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Able to work independently and under pressure.

Desired Experience & Qualifications

• Minimum Matric or extensive relevant experience
• 5 years of Cleaning Management & Trolley Management experience in similar environment on middle management level.
• Must have valid driver’s license and own vehicle.
• Relevant operations and people management experience.
• Excellent communication, leadership, and organizational skills.
• Strong management of staff experience and the ability to oversee large compliments of people. (i.e timekeeping, attendance, check workflow, monitoring of schedules, motivating and discipling staff).
• Identifying potential candidates to develop.
• Understanding Trolleys & cleaning principles and knowledge of company and procedures.